Compare AssistEdge Engage vs. Jacada WorkSpace

AssistEdge Engage is ranked 13th in Workforce Engagement Management while Jacada WorkSpace is ranked 8th in Workforce Engagement Management. AssistEdge Engage is rated 0, while Jacada WorkSpace is rated 0. On the other hand, AssistEdge Engage is most compared with , whereas Jacada WorkSpace is most compared with Pega Robotic Process Automation.
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5 views|1 comparisons
Jacada WorkSpace Logo
133 views|98 comparisons
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133
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98
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0
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WorkSpace
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Overview

AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.

That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.

With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.
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Sample Customers
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Telefonica, Kabel Deutschland, Lillian Vernon
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