Compare AssistEdge Engage vs. NICE Workforce Optimization

AssistEdge Engage is ranked 14th in Workforce Engagement Management while NICE Workforce Optimization is ranked 6th in Workforce Engagement Management. AssistEdge Engage is rated 0, while NICE Workforce Optimization is rated 0. On the other hand, AssistEdge Engage is most compared with , whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization and Calabrio WFM, Calabrio Workforce Management.
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Also Known As
NICE SmartCenter, SmartCenter
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NICE
Overview

AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.

That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.

NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
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Harte-Hanks Inc.
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