AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.
That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.
OnviCenter is a consolidated infrastructure powering a unified, comprehensive suite of software and products; delivering advanced Workforce Optimization, Workflow Automation and Workforce Management; unified functionality for contact centers and back office operations.
AssistEdge Engage is ranked 15th in Workforce Engagement Management while OnviForce Workforce Optimization is ranked 13th in Workforce Engagement Management. AssistEdge Engage is rated 0.0, while OnviForce Workforce Optimization is rated 0.0. On the other hand, AssistEdge Engage is most compared with , whereas OnviForce Workforce Optimization is most compared with .
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