Compare AssistEdge Engage vs. Verint Workforce Engagement Cloud

AssistEdge Engage is ranked 13th in Workforce Engagement Management while Verint Workforce Engagement Cloud is ranked 4th in Workforce Engagement Management. AssistEdge Engage is rated 0, while Verint Workforce Engagement Cloud is rated 0. On the other hand, AssistEdge Engage is most compared with , whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, NICE Interaction Analytics and CallMiner Eureka.
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Also Known As
Impact 360, Verint Engagement Management
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Infosys
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Verint
Overview

AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.

That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.

Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
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Sample Customers
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New York Life, Elavon, VSP Vision Care
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