Compare Assyst vs. BMC Helix ITSM

Assyst is ranked 11th in IT Service Management (ITSM) with 3 reviews while BMC Helix ITSM is ranked 6th in IT Service Management (ITSM) with 3 reviews. Assyst is rated 8.0, while BMC Helix ITSM is rated 9.4. The top reviewer of Assyst writes "Excellent service catalog, good workflow, and great scalability capabilities". On the other hand, the top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". Assyst is most compared with ServiceNow, JIRA Service Desk, Zendesk Guide and Cherwell Service Management, whereas BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Zendesk Guide. See our Assyst vs. BMC Helix ITSM report.
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Assyst Logo
1,089 views|517 comparisons
BMC Helix ITSM Logo
13,938 views|8,558 comparisons
Most Helpful Review
Find out what your peers are saying about Assyst vs. BMC Helix ITSM and other solutions. Updated: July 2020.
430,905 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The workflow of the solution is very good.We could quickly understand what was going on and what the customer wanted to do.

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What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure.In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything.This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets.

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Cons
Technical support could be improved.Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.

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In the next release, I would like to see AI used for classification or categorization.They could be more responsive to feedback from their community board.To raise any ticket, there are too many fields to be filled and it makes generating tickets very time-consuming.

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Pricing and Cost Advice
Licensing is on an annual basis, with no additional costs.

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If you are looking for some kind of professional services form the OEM then you would have to purchase that.

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Ranking
Views
1,089
Comparisons
517
Reviews
3
Average Words per Review
537
Avg. Rating
8.0
Views
13,938
Comparisons
8,558
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
Popular Comparisons
Compared 52% of the time.
Compared 16% of the time.
Compared 11% of the time.
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 1% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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Axios Systems
BMC
Overview
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.
Offer
Learn more about Assyst
Learn more about BMC Helix ITSM
Sample Customers
FedEx, Lego, Associated British Foods, Mamas & Papas, Arcadia, Mohawk, Edeka, William Grant & Sons, University of Canterbury, Forestry Commission, British Airways, Dudley, SRUCBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
Top Industries
VISITORS READING REVIEWS
Computer Software Company40%
Government18%
Outsourcing Company8%
Construction Company8%
REVIEWERS
Financial Services Firm24%
Comms Service Provider12%
Government12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company46%
Government8%
Comms Service Provider7%
Media Company6%
Find out what your peers are saying about Assyst vs. BMC Helix ITSM and other solutions. Updated: July 2020.
430,905 professionals have used our research since 2012.

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