We performed a comparison between BMC Remedyforce [EOL] and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The feature that we like best is the stability of the product."
"The solution is very flexible."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The interface and customization are the solution's most valuable features."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"BMC Remedyforce is a good tracking service in general."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"The workflow of the solution is very good."
"Individual user profiles that can be configured as templates to minimize data entry."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The product is quite flexible."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"They need to make it possible to more easily customize the user interface."
"The ease of customization needs improvement."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
"There should be some tool to move SRD and SLA from the sandbox to production."
"The look and feel is very dated."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"There should be some improvements in the predefined templates in IFS Applications."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews. BMC Remedyforce [EOL] is rated 7.8, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Remedyforce [EOL] is most compared with , whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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