Compare Assyst vs. CA Cloud Service Management

Assyst is ranked 12th in IT Service Management (ITSM) with 3 reviews while CA Cloud Service Management is ranked 17th in IT Service Management (ITSM) with 2 reviews. Assyst is rated 8.0, while CA Cloud Service Management is rated 7.0. The top reviewer of Assyst writes "Excellent service catalog, good workflow, and great scalability capabilities". On the other hand, the top reviewer of CA Cloud Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". Assyst is most compared with ServiceNow, JIRA Service Desk and Qualys Asset Inventory, whereas CA Cloud Service Management is most compared with CA Service Desk Manager. See our Assyst vs. CA Cloud Service Management report.
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Most Helpful Review
T Macul
Find out what your peers are saying about Assyst vs. CA Cloud Service Management and other solutions. Updated: November 2019.
377,029 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The workflow of the solution is very good.We could quickly understand what was going on and what the customer wanted to do.

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The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

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Cons
Technical support could be improved.Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.

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The solution needs to improve its reporting features. The user interface needs a lot of improvements.

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Pricing and Cost Advice
Licensing is on an annual basis, with no additional costs.

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377,029 professionals have used our research since 2012.
Ranking
Views
981
Comparisons
504
Reviews
3
Average Words per Review
539
Avg. Rating
8.0
Views
379
Comparisons
181
Reviews
2
Average Words per Review
300
Avg. Rating
7.0
Top Comparisons
Compared 47% of the time.
Compared 19% of the time.
Compared 16% of the time.
Also Known As
Nimsoft Service Desk
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Axios Systems
CA (A Broadcom Company)
Overview
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
Offer
Learn more about Assyst
Learn more about CA Cloud Service Management
Sample Customers
FedEx, Lego, Associated British Foods, Mamas & Papas, Arcadia, Mohawk, Edeka, William Grant & Sons, University of Canterbury, Forestry Commission, British Airways, Dudley, SRUCOakwood Systems Group
Find out what your peers are saying about Assyst vs. CA Cloud Service Management and other solutions. Updated: November 2019.
377,029 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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