We performed a comparison between IFS Cloud Platform and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"IFS Applications is an all-in-one solution for finance, accounting, and production."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"There are certain digital features that need to be incorporated, such as IOP."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"There should be some improvements in the predefined templates in IFS Applications."
"There were initial difficulties when I started using the application."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. IFS Cloud Platform is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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