Compare Assyst vs. CA Service Desk Manager

Assyst is ranked 13th in IT Service Management (ITSM) with 3 reviews while CA Service Desk Manager is ranked 2nd in IT Service Management (ITSM) with 16 reviews. Assyst is rated 8.0, while CA Service Desk Manager is rated 8.2. The top reviewer of Assyst writes "Excellent service catalog, good workflow, and great scalability capabilities". On the other hand, the top reviewer of CA Service Desk Manager writes "It has helped us to organize a lot of our assets". Assyst is most compared with ServiceNow, JIRA Service Desk and Qualys Asset Inventory, whereas CA Service Desk Manager is most compared with ServiceNow, CA Cloud Service Management and JIRA Service Desk. See our Assyst vs. CA Service Desk Manager report.
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Assyst Logo
956 views|460 comparisons
CA Service Desk Manager Logo
4,098 views|1,736 comparisons
Most Helpful Review
Find out what your peers are saying about Assyst vs. CA Service Desk Manager and other solutions. Updated: November 2019.
384,147 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The workflow of the solution is very good.We could quickly understand what was going on and what the customer wanted to do.

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XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information.It helps when you have an incident or performing a problem change management process.We can search open and closed cases to find what we have done in other incidents.Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable.The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management.the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind.

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Cons
Technical support could be improved.Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.

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Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.The monitoring tool is in need of improvement.The interface for the users is a bit old-fashioned and not user-friendly.We would like the CMDB to be populated automatically. At the moment, everything is manually created.We would like more information about all the configurations that we have on our infrastructure side.Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement).I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half.The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help.

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Pricing and Cost Advice
Licensing is on an annual basis, with no additional costs.

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384,147 professionals have used our research since 2012.
Ranking
Views
956
Comparisons
460
Reviews
3
Average Words per Review
537
Avg. Rating
8.0
Views
4,098
Comparisons
1,736
Reviews
22
Average Words per Review
578
Avg. Rating
7.9
Top Comparisons
Compared 46% of the time.
Compared 19% of the time.
Compared 15% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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Axios Systems
CA (A Broadcom Company)
Overview
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Offer
Learn more about Assyst
Learn more about CA Service Desk Manager
Sample Customers
FedEx, Lego, Associated British Foods, Mamas & Papas, Arcadia, Mohawk, Edeka, William Grant & Sons, University of Canterbury, Forestry Commission, British Airways, Dudley, SRUCBanco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Top Industries
No Data Available
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Software R&D Company31%
Insurance Company10%
Comms Service Provider8%
Financial Services Firm8%
Find out what your peers are saying about Assyst vs. CA Service Desk Manager and other solutions. Updated: November 2019.
384,147 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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