We performed a comparison between Clarity SM and IFS Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Scalability is very good. We have scaled to more users and more functionality."
"The UI is very user-friendly."
"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."
"Time sheets are a powerful tool."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"You can customize it and make it work to the client's needs."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"Logging every action in Service Desk Manager (SDM)."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"We could quickly understand what was going on and what the customer wanted to do."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The most valuable feature is the distribution module."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"More user experience in the look and feel of the application. "
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"There are some issues regarding the knowledge base and the configuration manager."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"The UI needs to be upgraded."
"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"There should be some improvements in the predefined templates in IFS Applications."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews. Clarity SM is rated 7.8, while IFS Cloud Platform is rated 7.8. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo. See our Clarity SM vs. IFS Cloud Platform report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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