We performed a comparison between IFS Cloud Platform and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"IFS Applications is an all-in-one solution for finance, accounting, and production."
"We could quickly understand what was going on and what the customer wanted to do."
"A high level of ERP can be handled in IFS."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"We get software developed faster."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"The visibility features are great."
"A good organizational tool."
"The flow of the reports is good."
"Its integration is most valuable. It is pretty open for integration."
"Technical support could be improved."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"There are certain digital features that need to be incorporated, such as IOP."
"Aspects of HR and payroll could be better."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"Customization needs to be improved."
"There should be some improvements in the predefined templates in IFS Applications."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"They need to work on the speed of Jira."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"I would like to see improvement in the ability to filter completed tasks."
"The way it handles subtasks can be improved. We would really like the ability to have different types of subtasks. If we have a user story for a feature, we would like to have a subtask for documentation, a subtask for requirements, a subtask for development, and a subtask for testing. Right now, we just make four subtasks, but there is no way to specify their type, so we have to add a custom field to specify what type of work is this. It just means you've got to look at more data. For logging time or time tracking, we would like to have something using which we can define the work type we're doing. We would like to log whether we're working on a bug, a new development, scope change, or rework. We've got a user story for which we do the dev, and then we have to do more dev. It is the same story, but some of it could have been a scope change, and some of it could be a rework because we either screwed up the first time or missed something obvious. Currently, we have to have a custom field and track that separately. It would be nice to have some kind of work type for logging time."
"JIRA Service Management could include more AI features."
IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. IFS Cloud Platform is rated 7.8, while JIRA Service Management is rated 8.2. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud. See our IFS Cloud Platform vs. JIRA Service Management report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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