Compare Assyst vs. JIRA Service Desk

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1,167 views|539 comparisons
JIRA Service Desk Logo
8,776 views|7,117 comparisons
Most Helpful Review
Find out what your peers are saying about Assyst vs. JIRA Service Desk and other solutions. Updated: January 2021.
455,301 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We could quickly understand what was going on and what the customer wanted to do.""The workflow of the solution is very good.""One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

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"The most valuable feature of this solution is that it is user-friendly.""This is a flexible tool for logging and tracking issues efficiently.""This solution has helped us a great deal in project management tracking and forecasting.""What I really like about this solution, is how it manages the queues, the tickets and the routing.""This is the most complete and versatile enterprise task management product and issue tracker.""The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.""The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.""I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."

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Cons
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.""Technical support could be improved.""We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

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"This solution lacks features for project management.""It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)""JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow.""I don't think the program is very scalable.""Integration possibilities with other products that are not Atlassian would be helpful. Support should also provide separate installation guides for each product even though they are easy to install.""Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive.""The solution should be more formalized. It could be more user-friendly.""During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."

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Pricing and Cost Advice
"Licensing is on an annual basis, with no additional costs.""Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

More Assyst Pricing and Cost Advice »

"But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.""Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.""It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain.""The pricing is very competitive and I think that it is okay.""We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet.""The pricing is free for us because we are an associate partner for the product."

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Questions from the Community
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Top Answer: Having the ability to post attachments and easily review documents via an integrated read-only viewer would enhance user productivity and compliance.
Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive
Ranking
14th
out of 53 in Help Desk Software
Views
1,167
Comparisons
539
Reviews
4
Average Words per Review
568
Rating
8.5
2nd
out of 53 in Help Desk Software
Views
8,776
Comparisons
7,117
Reviews
18
Average Words per Review
550
Rating
7.8
Popular Comparisons
Compared 46% of the time.
Compared 15% of the time.
Compared 12% of the time.
Compared 28% of the time.
Compared 6% of the time.
Compared 5% of the time.
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Axios Systems
Atlassian
Overview
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.
Offer
Learn more about Assyst
Learn more about JIRA Service Desk
Sample Customers
FedEx, Lego, Associated British Foods, Mamas & Papas, Arcadia, Mohawk, Edeka, William Grant & Sons, University of Canterbury, Forestry Commission, British Airways, Dudley, SRUCmgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Government12%
University10%
Comms Service Provider9%
REVIEWERS
Computer Software Company38%
Retailer25%
Transportation Company13%
Insurance Company13%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider21%
Government8%
Financial Services Firm7%
Company Size
No Data Available
REVIEWERS
Small Business61%
Midsize Enterprise13%
Large Enterprise26%
Find out what your peers are saying about Assyst vs. JIRA Service Desk and other solutions. Updated: January 2021.
455,301 professionals have used our research since 2012.

Assyst is ranked 14th in Help Desk Software with 4 reviews while JIRA Service Desk is ranked 2nd in Help Desk Software with 18 reviews. Assyst is rated 8.6, while JIRA Service Desk is rated 7.8. The top reviewer of Assyst writes "Good documentation and support, analytics, and BI charting". On the other hand, the top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". Assyst is most compared with ServiceNow, BMC Helix ITSM, Zendesk Guide, Cherwell Service Management and ManageEngine ServiceDesk Plus, whereas JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Remedyforce, IBM Maximo and Zendesk Guide. See our Assyst vs. JIRA Service Desk report.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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