We performed a comparison between IFS Cloud Platform and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The solution overall is very versatile and flexible, especially compared to other products."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"We could quickly understand what was going on and what the customer wanted to do."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"IFS Applications is an all-in-one solution for finance, accounting, and production."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"The customer portal allows users to register tickets themselves."
"The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"Developing processes is easy and user-friendly."
"It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements."
"The initial setup is pretty easy."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"There are certain digital features that need to be incorporated, such as IOP."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"The solution needs to improve its documentation and user-friendliness."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"There should be some improvements in the predefined templates in IFS Applications."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"JSM's ability to handle large volumes of emails isn't great."
"I'd like to update the dashboard so that more features are available."
"SaaS version for large organizations (more than 2000 users) is not available."
"JIRA Service could benefit from improvements to its voice support."
"The interface could always be updated and improved."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"The pricing could be better."
IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. IFS Cloud Platform is rated 7.8, while JIRA Service Management is rated 8.2. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud. See our IFS Cloud Platform vs. JIRA Service Management report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
