IFS Cloud Platform vs ManageEngine SupportCenter Plus comparison

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Executive Summary

We performed a comparison between IFS Cloud Platform and ManageEngine SupportCenter Plus based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.""Individual user profiles that can be configured as templates to minimize data entry.""We could quickly understand what was going on and what the customer wanted to do.""The product is quite flexible.""IFS Applications is an all-in-one solution for finance, accounting, and production.""The most valuable feature is the distribution module.""All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product.""When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

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"We have found the reporting in this product to be very useful.""The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.""The product is very scalable and stable when used as a help desk once it is built out.""The most valuable features are the ITIL compliance and billing."

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Cons
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement.""IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers.""Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.""IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI.""Customization needs to be improved.""The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult.""The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great.""Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

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"The tech support is terrible and that seems to be a part of their business plan.""They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately.""I would like to see some kind of project management or portfolio management in a future version.""There is no cloud-based version and it would be helpful if it were available.""The product is very difficult to use and configure and requires specialists.""The business model for the company is to sell low and charge for customization, education or expertise."

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Pricing and Cost Advice
  • "It is better to buy implementation services from IFS than from partners"
  • "Licensing is on an annual basis, with no additional costs."
  • "Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
  • "Pricing is an area that could be improved. They could be more competitive."
  • "IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
  • "There's an additional yearly cost for support."
  • "There are varying license levels that you can purchase."
  • "IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
  • More IFS Cloud Platform Pricing and Cost Advice →

  • "The licensing fees depend on different criteria, including options and sizing."
  • "ManageEngine products will always be the lowest cost in category as that is part of their business model."
  • More ManageEngine SupportCenter Plus Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
    Top Answer:IFS Cloud Platform is not a cheap solution, and it is an extremely functional one. I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions. From a price… more »
    Top Answer:I think that with the latest version of the product in the cloud, the user experience is very good since it is highly configurable and very capable software. I have seen that one of the areas that my… more »
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    Ranking
    8th
    out of 59 in Help Desk Software
    Views
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    477
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    Average Words per Review
    817
    Rating
    7.8
    32nd
    out of 59 in Help Desk Software
    Views
    253
    Comparisons
    198
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    Also Known As
    IFS Applications, Assyst, IFS Cloud
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    Overview

    IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service​​​​​​​. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

    Sample Customers
    Carlsberg, Pukka, Aston Martin, Sky, China Airlines, Cimcorp, Mini, Pepsi.
    Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
    Top Industries
    REVIEWERS
    Manufacturing Company46%
    Educational Organization15%
    Transportation Company8%
    Training & Coaching Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Manufacturing Company11%
    Government8%
    Comms Service Provider7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise34%
    Large Enterprise28%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise17%
    Large Enterprise60%
    No Data Available
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews while ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software. IFS Cloud Platform is rated 7.8, while ManageEngine SupportCenter Plus is rated 7.8. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus, Dameware Remote Support and Zoho Desk.

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    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.