Compare Astute ePowerCenter vs. Freshdesk

Astute ePowerCenter is ranked 14th in CRM Customer Engagement Centers while Freshdesk is ranked 6th in CRM Customer Engagement Centers. Astute ePowerCenter is rated 0, while Freshdesk is rated 0. On the other hand, Astute ePowerCenter is most compared with Salesforce Service Cloud and Freshdesk, whereas Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice.
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Astute ePowerCenter Logo
145 views|107 comparisons
Freshdesk Logo
3,004 views|2,360 comparisons
Ranking
Views
145
Comparisons
107
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
3,004
Comparisons
2,360
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 38% of the time.
Compared 19% of the time.
Compared 18% of the time.
Compared 13% of the time.
Also Known As
ePowerCenter
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Astute
Freshworks
Overview
Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in call centers to trade call scripts and schedule training sessions for in-context agent guidance. Astute ePowerCenter provides on-demand answers, recommends next best actions and features personalized views of each customer. With dynamic and custom fields, marketers can capture relevant customer details for every campaign. The solution features natural language processing to automatically real and understands incoming customer emails. ePowerCenter provides custom reporting and analytics tools to study customer interactions and generate insights around consumer behavior or campaign performance. The built-in escalation tools enable agents to escalate calls to their seniors or other departments. Auto-generated, personalized follow-up emails allow agents to close communication loops by verifying a message and clicking send. See customer case studies at astutesolutions.com/customers.Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
McDonald's, British Airways, Darden Restaurants, Kraft Foods, McCormick & Co,, Vera Bradley, B&G Foods, Scotts Miracle-Gro, Aer Lingus, Buffalo Wild Wings, Bush Brothers & Company, Michelin Tire Corporation, CombeHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
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