Astute Agent vs Infor CRM [EOL] comparison

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Executive Summary

We performed a comparison between Astute Agent and Infor CRM [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Ranking
Views
54
Comparisons
34
Reviews
0
Average Words per Review
0
Rating
N/A
Unranked
In CRM Customer Engagement Centers
Buyer's Guide
CRM Customer Engagement Centers
March 2024
Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers. Updated: March 2024.
765,386 professionals have used our research since 2012.
Comparisons
Also Known As
ePowerCenter, Astute ePowerCenter
Learn More
Overview
Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in call centers to trade call scripts and schedule training sessions for in-context agent guidance. Astute ePowerCenter provides on-demand answers, recommends next best actions and features personalized views of each customer. With dynamic and custom fields, marketers can capture relevant customer details for every campaign. The solution features natural language processing to automatically real and understands incoming customer emails. ePowerCenter provides custom reporting and analytics tools to study customer interactions and generate insights around consumer behavior or campaign performance. The built-in escalation tools enable agents to escalate calls to their seniors or other departments. Auto-generated, personalized follow-up emails allow agents to close communication loops by verifying a message and clicking send. See customer case studies at astutesolutions.com/customers.
Helps companies optimize customer relationships by integrating marketing, sales, and service.
Sample Customers
McDonald's, British Airways, Darden Restaurants, Kraft Foods, McCormick & Co,, Vera Bradley, B&G Foods, Scotts Miracle-Gro, Aer Lingus, Buffalo Wild Wings, Bush Brothers & Company, Michelin Tire Corporation, Combe
AMICA Life, Bell Canada, Harry Rosen
Buyer's Guide
CRM Customer Engagement Centers
March 2024
Find out what your peers are saying about Microsoft, Salesforce, Zendesk and others in CRM Customer Engagement Centers. Updated: March 2024.
765,386 professionals have used our research since 2012.

Astute Agent is ranked 15th in CRM Customer Engagement Centers while Infor CRM [EOL] doesn't meet the minimum requirements to be ranked in CRM Customer Engagement Centers. Astute Agent is rated 0.0, while Infor CRM [EOL] is rated 0.0. On the other hand, Astute Agent is most compared with Salesforce Sales Cloud, whereas Infor CRM [EOL] is most compared with .

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.