Astute Agent vs Oracle Fusion Service comparison

Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in call centers to trade call scripts and schedule training sessions for in-context agent guidance. Astute ePowerCenter provides on-demand answers, recommends next best actions and features personalized views of each customer. With dynamic and custom fields, marketers can capture relevant customer details for every campaign. The solution features natural language processing to automatically real and understands incoming customer emails. ePowerCenter provides custom reporting and analytics tools to study customer interactions and generate insights around consumer behavior or campaign performance. The built-in escalation tools enable agents to escalate calls to their seniors or other departments. Auto-generated, personalized follow-up emails allow agents to close communication loops by verifying a message and clicking send. See customer case studies at astutesolutions.com/customers.

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.