Compare Astute Knowledge vs. Atlassian Confluence

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Find out what your peers are saying about Astute Knowledge vs. Atlassian Confluence and other solutions. Updated: January 2021.
457,209 professionals have used our research since 2012.
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Pricing and Cost Advice
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"For us, it's free to use. We don't pay any licensing.""When you purchase this solution you get some support.""The issues I have with the pricing are in respect to the add-ons."

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Compared 17% of the time.
Compared 15% of the time.
Compared 5% of the time.
Also Known As
Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language. The self-service application can be deployed on a company’s website or mobile app. Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered. Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail.

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Learn more about Astute Knowledge
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Sample Customers
Aer Lingus, B&G Foods, Ford Motor CompanyFacebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Top Industries
No Data Available
Financial Services Firm20%
Cloud Provider12%
Media Company8%
Computer Software Company26%
Comms Service Provider14%
Financial Services Firm8%
Company Size
No Data Available
Small Business30%
Midsize Enterprise30%
Large Enterprise41%
Find out what your peers are saying about Astute Knowledge vs. Atlassian Confluence and other solutions. Updated: January 2021.
457,209 professionals have used our research since 2012.

Astute Knowledge is ranked 16th in Knowledge Management Software while Atlassian Confluence is ranked 1st in Knowledge Management Software with 9 reviews. Astute Knowledge is rated 0.0, while Atlassian Confluence is rated 8.4. On the other hand, the top reviewer of Atlassian Confluence writes "Good notifications, great third-party add-ons and very stable". Astute Knowledge is most compared with , whereas Atlassian Confluence is most compared with Microsoft Teams, SharePoint, Office 365, Drupal and Zendesk Guide.

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