Astute Knowledge vs. Atlassian Confluence

Astute Knowledge is ranked 12th in Knowledge Management Software vs Atlassian Confluence which is ranked 1st in Knowledge Management Software with 23 reviews. The top reviewer of Atlassian Confluence writes "Collaboration tool that has search, audit history, navigation, and template functionality". Astute Knowledge is most compared with . Atlassian Confluence is most compared with SharePoint, Alfresco and Drupal.
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Quotes From Members Comparing Astute Knowledge vs. Atlassian Confluence

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294,989 professionals have used our research since 2012.
Ranking
RANKING
Views
32
Comparisons
19
Reviews
0
Followers
2
Avg. Rating
N/A
Views
25,488
Comparisons
11,938
Reviews
21
Followers
1,023
Avg. Rating
8.1
Top Comparisons
Top ComparisonsSee more Astute Knowledge competitors »
Compared 47% of the time.
Compared 8% of the time.
Compared 6% of the time.
See more Atlassian Confluence competitors »
Also Known As
Also Known AsConfluence
Website/Video
Website/VideoAstute
Atlassian
Overview
OverviewAstute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language. The self-service application can be deployed on a company’s website or mobile app. Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered. Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail.

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

OFFER
Learn more about Astute Knowledge
Learn more about Atlassian Confluence
Sample Customers
Sample CustomersAer Lingus, B&G Foods, Ford Motor CompanyFacebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Top Industries
Top Industries
No Data Available
REVIEWERS
Financial Services Firm
19%
Government
13%
Cloud Provider
13%
Media Company
13%
VISITORS READING REVIEWS
Financial Services Firm
12%
Comms Service Provider
11%
Manufacturing Company
6%
Government
6%
Company Size
Company Size
No Data Available
REVIEWERS
Small Business
30%
Midsize Enterprise
30%
Large Enterprise
41%
VISITORS READING REVIEWS
Small Business
17%
Midsize Enterprise
24%
Large Enterprise
59%

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