Astute Knowledge vs. Atlassian Confluence

Astute Knowledge is ranked 12th in Knowledge Management Software vs Atlassian Confluence which is ranked 1st in Knowledge Management Software with 21 reviews. The top reviewer of Atlassian Confluence writes "Collaboration tool that has search, audit history, navigation, and template functionality". Astute Knowledge is most compared with . Atlassian Confluence is most compared with SharePoint, Office 365 and Drupal.
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Also Known As
Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language. The self-service application can be deployed on a company’s website or mobile app. Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered. Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail.

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Learn more about Astute Knowledge
Learn more about Atlassian Confluence
Sample Customers
Aer Lingus, B&G Foods, Ford Motor CompanyFacebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Top Industries
No Data Available
Financial Services Firm24%
Media Company12%
Cloud Provider12%
Financial Services Firm13%
Comms Service Provider11%
Manufacturing Company6%
Company Size
No Data Available
Small Business28%
Midsize Enterprise30%
Large Enterprise43%
Small Business17%
Midsize Enterprise24%
Large Enterprise59%
Find out what your peers are saying about Atlassian Confluence vs. Zendesk and other solutions.
310,362 professionals have used our research since 2012.
We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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