Astute Knowledge vs Chadha Software Technologies PHPKB comparison

Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language. The self-service application can be deployed on a company’s website or mobile app. Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered. Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail.

Chadha Software Technologies PHPKB is a web-based knowledge base software, both as an online knowledge base system and as an Intranet knowledge base, that helps a company to share information with their customers or employees on company's public website or Intranet with a professional-grade searchable, customizable and brand-able knowledge base platform. It publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information using a standard web browser and an internet connection.