Compare Astute Knowledge vs. Freshdesk

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38 views|26 comparisons
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2,501 views|2,070 comparisons
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Top Answer: The organization that is possible with other departments is the solution's most valuable aspect.
Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more »
Top Answer: We primarily use the solution for issue ticketing.
Average Words per Review
Average Words per Review
Popular Comparisons
Compared 23% of the time.
Compared 17% of the time.
Compared 6% of the time.
Compared 4% of the time.
Compared 4% of the time.
Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language. The self-service application can be deployed on a company’s website or mobile app. Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered. Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail.Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
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Sample Customers
Aer Lingus, B&G Foods, Ford Motor CompanyHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top Industries
No Data Available
Computer Software Company28%
Comms Service Provider14%
Energy/Utilities Company8%
Company Size
No Data Available
Small Business67%
Midsize Enterprise33%

Astute Knowledge is ranked 16th in Knowledge Management Software while Freshdesk is ranked 3rd in Knowledge Management Software with 1 review. Astute Knowledge is rated 0.0, while Freshdesk is rated 10.0. On the other hand, the top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". Astute Knowledge is most compared with , whereas Freshdesk is most compared with JIRA Service Desk, ServiceNow, Microsoft Dynamics CRM, Atlassian Confluence and Freshservice.

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We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.