Astute Knowledge vs. Freshdesk

Astute Knowledge is ranked 12th in Knowledge Management Software vs Freshdesk which is ranked 3rd in Knowledge Management Software with 2 reviews. The top reviewer of Freshdesk writes "Freshdesk can be accessed from anywhere where an internet connection is available". Astute Knowledge is most compared with . Freshdesk is most compared with Zendesk, JIRA Service Desk and ServiceNow.
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Astute Knowledge Logo
36 views|22 comparisons
Freshdesk Logo
6,384 views|2,050 comparisons
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310,271 professionals have used our research since 2012.
Ranking
Views
36
Comparisons
22
Reviews
0
Followers
2
Avg. Rating
N/A
Views
6,384
Comparisons
2,050
Reviews
2
Followers
285
Avg. Rating
9.5
Top Comparisons
Compared 17% of the time.
Compared 15% of the time.
Compared 14% of the time.
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Astute
Freshworks
Overview
Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language. The self-service application can be deployed on a company’s website or mobile app. Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered. Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail.Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Aer Lingus, B&G Foods, Ford Motor CompanyHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company18%
Retailer14%
Manufacturing Company12%
Financial Services Firm8%
Company Size
No Data Available
REVIEWERS
Small Business75%
Midsize Enterprise25%
VISITORS READING REVIEWS
Small Business55%
Midsize Enterprise27%
Large Enterprise19%
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We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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