Compare Astute Knowledge vs. LiveAgent
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 Use our free recommendation engine to learn which Knowledge Management Software solutions are best for your needs. 457,209 professionals have used our research since 2012. | |
Ranking  | |
Views 38 Comparisons 26 Reviews 0 Average Words per Review 0 Rating N/A | Views 255 Comparisons 85 Reviews 1 Average Words per Review 565 Rating 8.0 |
Popular Comparisons | |
Learn | |
| Astute | QualityUnit |
Overview | |
| Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language. The self-service application can be deployed on a company’s website or mobile app. Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered. Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail. | Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations. |
Offer | |
Learn more about Astute Knowledge | Learn more about LiveAgent |
Sample Customers | |
| Aer Lingus, B&G Foods, Ford Motor Company | Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University |
Top Industries | |
No Data Available | Computer Software Company84% Comms Service Provider6% Educational Organization2% Real Estate/Law Firm2% |
Astute Knowledge is ranked 16th in Knowledge Management Software while LiveAgent is ranked 4th in Knowledge Management Software with 1 review. Astute Knowledge is rated 0.0, while LiveAgent is rated 8.0. On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Astute Knowledge is most compared with , whereas LiveAgent is most compared with .
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We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.