Compare Astute Knowledge vs. LiveAgent

Cancel
You must select at least 2 products to compare!
Astute Knowledge Logo
38 views|26 comparisons
LiveAgent Logo
255 views|85 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Knowledge Management Software solutions are best for your needs.
457,209 professionals have used our research since 2012.
Ranking
Views
38
Comparisons
26
Reviews
0
Average Words per Review
0
Rating
N/A
Views
255
Comparisons
85
Reviews
1
Average Words per Review
565
Rating
8.0
Popular Comparisons
Learn
Astute
QualityUnit
Overview
Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language. The self-service application can be deployed on a company’s website or mobile app. Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered. Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail.

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

Offer
Learn more about Astute Knowledge
Learn more about LiveAgent
Sample Customers
Aer Lingus, B&G Foods, Ford Motor CompanyOrange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company84%
Comms Service Provider6%
Educational Organization2%
Real Estate/Law Firm2%

Astute Knowledge is ranked 16th in Knowledge Management Software while LiveAgent is ranked 4th in Knowledge Management Software with 1 review. Astute Knowledge is rated 0.0, while LiveAgent is rated 8.0. On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Astute Knowledge is most compared with , whereas LiveAgent is most compared with .

See our list of best Knowledge Management Software vendors.

We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.