Astute Social vs. Percolate

As of February 2019, Astute Social is ranked 10th in Social Media Management Systems vs Percolate which is ranked 3rd in Social Media Management Systems with 1 review. The top reviewer of Percolate writes "‚ÄčInstead of operating in silos and not knowing what other teammates are working on, we are able to collaborate and maximize our initiatives". Astute Social is most compared with Sprinklr. Percolate is most compared with .
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Astute Social Logo
36 views|19 comparisons
Percolate Logo
721 views|149 comparisons
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Ranking
Views
36
Comparisons
19
Reviews
0
Followers
20
Avg. Rating
N/A
Views
721
Comparisons
149
Reviews
1
Followers
90
Avg. Rating
8.0
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Astute
Percolate
Overview
Astute Social combines social listening, analytics, publishing, audience engagement, and ad management into a single platform. The software uses natural language processing and sentiment analysis to discern which posts are "noise" and which posts merit your attention. Astute Social integrates with Astute's CRM, ePowerCenter, and other third-party CRM systems to enable customer service agents to provide social care using the same interface as traditional channels. Customers receive a response through their preferred channel, and interactions are tracked in the CRM. This creates a consistent customer experience while making it easier for agents to manage multiple communication channels. The social listening functionality also surfaces customer insights, market trends, and competitor activities, and uses sentiment analysis and real-time monitoring to drive customer understanding and inform product development and campaign decisions. In addition to crawling major social networks, Astute Social's auto-discovery feature alerts users to other sites where relevant brand discussions are happening. Percolate is a leading CMP purpose-built to alleviate some of the most pressing challenges facing global marketing organizations today.
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Learn more about Percolate
Sample Customers
Domino's, Land O'Lakes, McCormick & Co., B&G Foods, Bush Brothers & CompanyGE, Chobani, MasterCard, Amtrak, Freshpet, Unilever, Boost Mobile, Visa, Western Digital, U.S. Cellular, CA Techniologies, Aloha, Hibbett Sports
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