Compare Astute Social vs. Sprinklr

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Astute Social Logo
82 views|50 comparisons
Sprinklr Logo
949 views|776 comparisons
Ranking
Views
82
Comparisons
50
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
949
Comparisons
776
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 24% of the time.
Compared 19% of the time.
Compared 6% of the time.
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Astute
Sprinklr
Overview
Astute Social combines social listening, analytics, publishing, audience engagement, and ad management into a single platform. The software uses natural language processing and sentiment analysis to discern which posts are "noise" and which posts merit your attention. Astute Social integrates with Astute's CRM, ePowerCenter, and other third-party CRM systems to enable customer service agents to provide social care using the same interface as traditional channels. Customers receive a response through their preferred channel, and interactions are tracked in the CRM. This creates a consistent customer experience while making it easier for agents to manage multiple communication channels. The social listening functionality also surfaces customer insights, market trends, and competitor activities, and uses sentiment analysis and real-time monitoring to drive customer understanding and inform product development and campaign decisions. In addition to crawling major social networks, Astute Social's auto-discovery feature alerts users to other sites where relevant brand discussions are happening. Sprinklr platform, grounded in Social Experience Core, unites internal teams, unifies customer data, and enables large companies to create competitive customer experiences. With the end to-end functionality of the Sprinklr platform - from listening to moderation to advertising, analytics, and more - all customer-facing teams use the same virtual workspace. The Sprinklr platform is built on a single code base, so from its very inception, it was created to have everything work together. Sprinklr is an open platform that connects to legacy systems like Marketo, Salesforce, and Nexgate. Its architecture supports thousands of users, dozens of teams, and the complexity of running 20+ social channels. Grounded in the Social Experience Core, Sprinklr platform provides fundamental step in creating seamless, relevant, and scalable customer experiencesprovide an extensive, unified system to manage your social media program on an enterprise level.
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Sample Customers
Domino's, Land O'Lakes, McCormick & Co., B&G Foods, Bush Brothers & CompanyGoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company41%
Financial Services Firm8%
Comms Service Provider8%
Insurance Company6%

Astute Social is ranked 9th in Social Media Management Systems while Sprinklr is ranked 2nd in Social Media Management Systems. Astute Social is rated 0.0, while Sprinklr is rated 0.0. On the other hand, Astute Social is most compared with , whereas Sprinklr is most compared with HootSuite, Sprout Social, Salesforce Marketing Cloud, Sitecore Experience Platform and Freshdesk.

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