We performed a comparison between Atera and Avast Business Hub based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."
"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"I would say it's the number one tool for all ITMS."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"The solution is easy to use."
"It's straightforward to set up."
"It has increased productivity. IT threats are kept at a minimum because of this product."
"The ease of deployment and the command center that they have are the most valuable. It is basically self-monitoring. It doesn't require that much tinkering after you deploy or install."
"Avast Business Endpoint Protection's best feature is its user-friendliness."
"The performance is good compared to other products that slow down the laptop, post-installation."
"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."
"The solution can scale well."
"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."
"There is definitely room for improvement with its automation capabilities."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"The billing module has a standard layout which is too limited for my needs."
"Having more freedom to perform identity access management would be great."
"The solution is scalable. However, in the past, we did have some issues."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"Making the price a bit cheaper would be an improvement."
"The solution could improve by providing more security."
"The solution needs to be more secure and work to protect us better from people trying to mess with our systems."
"The accuracy of the scanner could be improved."
"It should have proper and timely updates to deal with new viruses as they come onto the market."
"It could have a 10,000-feet overview of the whole infrastructure because the software is easily installable on the whole infrastructure and not just the infrastructure, but also the workstation themselves. I would love to have a 360 view of the whole network and basically see from where a test is coming, and if there is an instance in the cloud that is actually misbehaving or if there is a workstation that is infected and stuff like that. It can also have some kind of AI to detect all those things and then cut off the connection from that machine. In Cortex, you can link the logs, reports, and all that stuff. You can also see the full picture of when it happened, and you can trace it back all the way to a file or something else. I would like to see similar functionality in Avast Business Endpoint Protection."
"It reduces network and bandwidth speed."
"Where I have faced a challenge is on the reporting. I would like to see something that provides information regarding the next month or quarter, in terms of reporting."
Atera is ranked 4th in Remote Monitoring and Management (RMM) with 12 reviews while Avast Business Hub is ranked 13th in Remote Monitoring and Management (RMM) with 12 reviews. Atera is rated 9.2, while Avast Business Hub is rated 8.2. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of Avast Business Hub writes "Easy to scale, good reports, easy to install and has excellent support". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and ConnectWise Automate, whereas Avast Business Hub is most compared with HP Wolf Security, CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Defender for Business and Trellix Endpoint Security.
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