Most Helpful Review
Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with...
Gives us very deep visibility into both user actions and systems interactions, including a view inside containers
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."
"This solution makes it a lot easier to figure out trends within very different data sources, which makes it easy to see why something is misbehaving."
"The features I find most valuable is the querying and alerting capabilities."
"People are very pleased with the implementation."
"The most valuable aspects of the solution are its ease of use and its ease of implementation."
"No issues with stability."
"The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most."
"Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application."
"The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."
"As a financial institution, we have a lot of applications that are either written internally or bought from a vendor and customized for us. Having a tool that lets us monitor specific transactions in those applications allows us to focus on the transactions that are important to the business."
"It is a tool that helps me check users' computers really quickly without having a help desk administrator logging in and doing analysis. Anyone who has access to Aternity, including our support team, can log onto Aternity and do a quick, basic analysis."
"DEM-Q (Digital Experience Management Quadrant) is very useful. This is where they stand out with their dashboard, because it gives us a picture of how our company is doing compared to the other businesses out there."
"There are also built-in activities that let you measure things like preview mail, open address book, and send mail. Those are the activities that we are able to get measurements on, and those are things we have not seen in other software monitoring tools."
"We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful."
"The view it provides for default analysis is very nice. The way in which it showcases how the metrics have been captured and how lucidly that they are displayed. This is a good thing to have from a technical and non-technical perspective."
"It reduces our efforts to identify services failing in production."
"You don't have to configure it. It just needs to be installed."
"It provides us a reference for being able to go back and look at data at a certain point, analyze it, then determine if something was the root cause."
"The stability is rock solid. We put a lot of stress on it."
"It gives us visibility into the product and what we are doing operationally."
"The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics."
"The graphical interface is helpful, as it illustrates things well for anyone who wants to know about the information it provides."
"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack."
"I would like to see more out-of-the-box dashboards for in-depth application monitoring of standard products that are out there."
"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."
"The implementation is a long process that should be improved."
"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."
"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."
"When it comes to what is called creating signatures, it's not easy for a non-coding person for desktop applications. You need to run the recording and you need to have some exposure and knowledge. That is an area where they can improve. For web applications, they have the Web Activity Creator and that's an awesome and easy tool. Anybody can use it and capture the signatures. With the desktop applications it's a little more cumbersome and difficult."
"Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function."
"Aternity does provide performance numbers, the data. However, it doesn't tell you what you can do about it. It just presents the facts. How to interpret the data, and how to draw conclusions from a lot of the data, requires knowledge and experience. That's the part that I would hope Aternity can continue to explore and give us that kind of capability."
"The other place for improvement, as an on-prem, non-SaaS customer, is that the system administration and management in Aternity are very difficult. They've even told me that most of their support calls come in due to configuration and system administration on their on-prem. Their on-prem solution is not easy to use."
"Right now, the user information being displayed by Aternity is received from AD. Ideally, we would like to see integration with other sources for user information, like other databases, so we are not limited to AD."
"We are waiting for the GA release of their agent. I hope they can do better when they release their endpoint agents. Right now, we are not able to measure some applications, core applications, because it's relying on a specific version of the agent and that agent has not come out yet and there's no ETA. I would like to see them speed up time to market when they release agents."
"Aternity doesn't currently provide metrics about actual employee experience of all business-critical apps. It's something you have to build out. It's not 'canned' that way and there is a lot of configuration that you have to do to the environment to collect the data you want to collect and that is important to you."
"When it comes to a lot of the features that I would want, they will tell you they are in their SaaS version, which we don't use... They put all the new features on the SaaS solution and that's where you get the latest and greatest stuff... Why not have those features available for on-prem users?"
"For the manage services, they work on CloudWatch logs and are given CloudWatch logs only. I would like more collaboration with AWS and insight into CloudWatch services. This would be valuable, especially when detecting the fault of the root cause analysis. It would make the process go faster."
"They should include more mission learning into the product and provide additional performance metrics for application learning."
"When compared with other tools, the experience needs improvement. I would like them to build out the interactions and make them friendlier."
"I would like them to add serverless capabilities, because everyone is going there."
"As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool."
"The new Managed Edition is too complex. I feel like a fish out of water."
"Every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. So, if it could go agentless, that would be great."
"It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc."
Pricing and Cost Advice
"Educational pricing is available for this solution."
"We were given a year's worth of service. It was included within our ELA. We were trying to do a proof of concept, which is almost over now."
"Different locations require different setups. In your terms, around 300 to around 400K USD."
"In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going... The current, on-prem solution is probably a fair price."
"The pricing for the users and agents is reasonable compared to other solutions and vendors."
"Regarding cost, compared to other solutions, Aternity is pretty low. It's definitely lower-cost than others that we looked at, like Nexthink."
"The pricing is fair."
"It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back."
"While it is quite good in respect to its functionality, there are few area in regards to pricing that they can look at how to possibly change. I have heard it's costly."
"There is time savings. People's times have been cut in half using this solution because we were previously doing a lot of that manual work. Now, it's a lot more automated, and the data is just there."
"The price could be improved."
"The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it."
"Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups."
"I think the pricing is at a fair value for what it is."
"The pricing and licensing are very expensive."
"Purchasing through the AWS Marketplace is excellent."
Questions from the Community
Top Answer: No issues with stability.
Top Answer: It’s in INR. Our data is on four sites and these are in the development phase. Different locations require different… more »
Top Answer: It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for… more »
Ask a question
Earn 20 points
Top Answer: The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you… more »
Top Answer: Dynatrace and Splunk are two different solutions that provide insight from different perspectives. Dynatrace is… more »
Compared 11% of the time.
Compared 11% of the time.
Compared 10% of the time.
Compared 10% of the time.
Compared 6% of the time.
Compared 23% of the time.
Compared 19% of the time.
Compared 8% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 22% of the time.
Compared 16% of the time.
Compared 12% of the time.
Compared 8% of the time.
Compared 1% of the time.
Also Known As
|Wavefront, Wavefront by VMware, VMware Tanzu Observability||Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity|
VMware Tanzu Observability provides metrics-driven analytics at massive scale, so you can get the most out of your cloud-native apps.
What is Aternity: Aternity, the enterprise-class Digital Experience Management company, transforms the employee experience in the digital workplace, with enterprise-scale analytics for every application, all transactions, any device, and all users. Aternity’s AI-powered visibility and self-healing control help IT optimize business application performance to improve employee productivity and customer satisfaction, mitigate the risk of IT transformation, and drive down the cost of IT operations.
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.
Learn more about VMware Tanzu Observability by Wavefront
Learn more about Aternity
Learn more about Dynatrace
|Box, Intuit, Workday, Groupon, British Gas, SpaceApe, Marketo, DoordDash, Lyft||Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild||Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express|
Computer Software Company31%
Comms Service Provider19%
Financial Services Firm12%
Financial Services Firm38%
Computer Software Company31%
Comms Service Provider11%
Financial Services Firm31%
Computer Software Company37%
Comms Service Provider14%
Financial Services Firm7%
No Data Available