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7,799 views|3,812 comparisons
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2,332 views|1,602 comparisons
Featured Review
Find out what your peers are saying about Dynatrace, AppDynamics, Aternity and others in Mobile APM. Updated: November 2021.
554,873 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Aternity's Digital Experience Management Quadrant (DEM-Q) has been a game changer for us. While knowing your own metrics is nice, if you don't know how you compare to others or what the numbers should be, then it doesn't tell you much. This solution puts that into context (if we are doing better than others or worse), which helps us prioritize where we want to focus and do improvements versus that's just how slow it's supposed to be. It's also great in communicating what we are doing and why we're doing it to our IT leadership teams, by saying, while we're pretty far behind others in certain categories, the time and changes for our prioritizations are justified.""It is a tool that helps me check users' computers really quickly without having a help desk administrator logging in and doing analysis. Anyone who has access to Aternity, including our support team, can log onto Aternity and do a quick, basic analysis.""The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most.""We could resolve issues that they had been facing for months or years. They had been having the same issues, the same performance problems, whether it was Excel taking a long time to load, or network instability, or voice call problems, and we would fix it in minutes, in front of them in a meeting, with absolute confidence. It would just blow their minds.""Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application.""The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application.""The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it.""Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations."

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"The most valuable feature is that this is the first connected intelligence all-in-one platform."

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Cons
"In terms of a new feature, it would be good if we could restrict a user to a specific application or server. We have several customers, and we have to set up one or two servers for each customer. We have to set up one server for production and one for the test environment. Each user at the customer level can see all applications and the data of all applications, which is not really useful and good. We should be able to restrict user access at the application level or server level.""For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our customers are on a per-user-per-month type billing. They are all OPEX rather than CAPEX. It would be a lot better for our customers if there was an option available for OPEX so that it is billed on a monthly basis than a yearly basis. They've got only Windows agents. They don't actually have mobile agents. It would be a lot better if they could also integrate Android and iOS because then we can start pulling steps and performance management out of users' mobile devices. That's the biggest addition I would suggest at the moment. A lot of our customers have desktops as well as tablets or mobile devices. We should be able to monitor that stuff as well.""Potentially, the one thing that could probably help with better levels of enterprise adoption is around creating the application monitoring signatures. That process can be a little bit difficult. If one thing could be simplified a little bit, it would be the application monitoring signature creation process.""Aternity doesn't currently provide metrics about actual employee experience of all business-critical apps. It's something you have to build out. It's not 'canned' that way and there is a lot of configuration that you have to do to the environment to collect the data you want to collect and that is important to you.""We are waiting for the GA release of their agent. I hope they can do better when they release their endpoint agents. Right now, we are not able to measure some applications, core applications, because it's relying on a specific version of the agent and that agent has not come out yet and there's no ETA. I would like to see them speed up time to market when they release agents.""Its user interface and features should be improved. They don't support new versions of certain Linux editions. That is one of the reasons why we have to move to another solution.""When it comes to a lot of the features that I would want, they will tell you they are in their SaaS version, which we don't use... They put all the new features on the SaaS solution and that's where you get the latest and greatest stuff... Why not have those features available for on-prem users?""The other place for improvement, as an on-prem, non-SaaS customer, is that the system administration and management in Aternity are very difficult. They've even told me that most of their support calls come in due to configuration and system administration on their on-prem. Their on-prem solution is not easy to use."

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"Support and pricing could be improved."

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Pricing and Cost Advice
"It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back.""Its licensing cost is very low. That's one of the reasons why we have kept it for so long. We get more than a 70% discount on the maintenance licenses. Its cost is very low for us, but if you buy it new, it would be much more expensive at the retail price.""In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going... The current, on-prem solution is probably a fair price.""The pricing for the users and agents is reasonable compared to other solutions and vendors.""You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor.""The pricing is fair.""Regarding cost, compared to other solutions, Aternity is pretty low. It's definitely lower-cost than others that we looked at, like Nexthink.""It is definitely a premium solution; it is not an inexpensive product. We have to ensure that we are getting the most out of it in order to justify the cost. However, it is not cheap, especially when you want to install it on all your endpoints."

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"It's not cheap, but there are a few different packages and different prices for enterprises with different product versions."

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Questions from the Community
Top Answer: It is useful for working out whether there are any issues in the network or between the endpoints. It is also useful for working out any performance issues. It has been useful for a lot of stuff… more »
Top Answer: You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the… more »
Top Answer: For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our… more »
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Ranking
3rd
out of 8 in Mobile APM
Views
7,799
Comparisons
3,812
Reviews
12
Average Words per Review
2,019
Rating
8.3
5th
out of 8 in Mobile APM
Views
2,332
Comparisons
1,602
Reviews
1
Average Words per Review
663
Rating
8.0
Comparisons
Compared 34% of the time.
Compared 14% of the time.
Compared 11% of the time.
Compared 10% of the time.
Compared 6% of the time.
Also Known As
Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
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Overview

What is Aternity: Aternity, the enterprise-class Digital Experience Management company, transforms the employee experience in the digital workplace, with enterprise-scale analytics for every application, all transactions, any device, and all users. Aternity’s AI-powered visibility and self-healing control help IT optimize business application performance to improve employee productivity and customer satisfaction, mitigate the risk of IT transformation, and drive down the cost of IT operations.

HeadSpin is the world’s first Connected Intelligence Platform™ that provides Web, Mobile, IoT, and 5G solutions to unify testing, monitoring, and analytics across applications, devices, and networks. HeadSpin empowers development, QA, operations, and network teams to optimize connected experiences and ensure digital business success.

Offer
Learn more about Aternity
Learn more about HeadSpin
Sample Customers
Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
Zynga, Tinder, Pinterest, Akamai, Microsoft, Airbnb, Jam City, TMobile, Mozilla, CNN, Cognizant, Yahoo!, ebay, Quora, Walmart, Kohls, Telstra
Top Industries
REVIEWERS
Financial Services Firm38%
Healthcare Company15%
Legal Firm12%
Media Company8%
VISITORS READING REVIEWS
Computer Software Company26%
Financial Services Firm12%
Comms Service Provider12%
Insurance Company7%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider10%
Energy/Utilities Company9%
Financial Services Firm8%
Company Size
REVIEWERS
Midsize Enterprise10%
Large Enterprise90%
VISITORS READING REVIEWS
Small Business26%
Midsize Enterprise16%
Large Enterprise59%
No Data Available
Find out what your peers are saying about Dynatrace, AppDynamics, Aternity and others in Mobile APM. Updated: November 2021.
554,873 professionals have used our research since 2012.

Aternity is ranked 3rd in Mobile APM with 12 reviews while HeadSpin is ranked 5th in Mobile APM with 1 review. Aternity is rated 8.2, while HeadSpin is rated 8.0. The top reviewer of Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of HeadSpin writes "The first connected intelligence platform that is easy to use for testing mobile devices". Aternity is most compared with Nexthink, Dynatrace, AppDynamics, SysTrack and Splunk, whereas HeadSpin is most compared with Perfecto, BrowserStack, Sauce Labs, AWS Device Farm and Kobiton Mobile Device Testing.

See our list of best Mobile APM vendors.

We monitor all Mobile APM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.