Alluvio Aternity vs ITRS Geneos comparison

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4,407 views|2,309 comparisons
96% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 29, 2023

We performed a comparison between ITRS Geneos and Alluvio Aternity based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: ITRS Geneos' setup is complex and time-consuming, requiring onsite support and professional services for deployment. It takes longer to build up the monitoring catalog and fully implement it, with a timeline of six months to a year. On the other hand, Alluvio Aternity has an easy and user-friendly setup, with pre-configured parameters and limited configuration needed. It only requires one engineer's assistance for deployment.
  • Features: ITRS Geneos stands out for its highly customizable monitoring with real-time capabilities and flexible dashboard. On the other hand, Alluvio Aternity is known for providing valuable data on machine health and performance, including usage patterns, with a focus on user experience and benchmarking. While both solutions have multiple use cases, they differ in their strengths.
  • Pricing: ITRS Geneos may be affordable for banks but not for other industries whereas Alluvio Aternity's pricing has mixed reviews, with some finding it reasonable for its value. Aternity's analytics can potentially improve efficiency and impact IT budgets.
  • Service and Support: ITRS Geneos has good technical support and an efficient ticketing system, but some responses may be slow and information accessibility improvements are suggested. Alluvio Aternity has highly competent and responsive support, but requires assistance from overseas engineers for technical queries.
  • ROI: ITRS Geneos offers proactive alert management and minimizes high-severity incidents, while Alluvio Aternity's ROI is challenging to quantify due to its focus on expenses.

Comparison Results: ITRS Geneos is the preferred choice over Alluvio Aternity due to its highly customizable and flexible monitoring capabilities, real-time and proactive monitoring, and powerful application monitoring tool. It also has a reasonable pricing model, good customer service and support, and provides various benefits to its users. On the other hand, Alluvio Aternity has limitations in terms of customizable reporting options, detailed performance counters, and database monitoring, and has mixed experiences with pricing and licensing.

To learn more, read our detailed Alluvio Aternity vs. ITRS Geneos Report (Updated: March 2024).
768,415 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ability to monitor crash and health event issues at a user level""The dashboards of this platform are the most valuable, especially the Desktop Health dashboard.""Alluvio Aternity is stable.""While it also provides desktop metrics, the main thing we use it for is monitoring our applications.""The data the solution provides is valuable to us; we can see the health of the machines, how they are performing, and what might be causing issues on a particular machine.""The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application.""Being able to proactively identify issues on user systems.""The data collected by the agents on each end point is the most valuable feature for us."

More Alluvio Aternity Pros →

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer.""The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting.""One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.""It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.""The great advantage of this tool is real-time monitoring.""This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules.""Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.""The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

More ITRS Geneos Pros →

Cons
"It all comes in pretty nice looking charts and things, but we have a hard time pulling out hard data, which is usually what you'll need if you're trying to be actionable.""I want more reporting around asset management, with greater flexibility and customization ability.""I think the workflow needs improvement""Reliability: Issues interfering with the deployment and use of the product has made its use reduced in scope.""The only thing I can say which has been frustrating are the Tableau workspace/dashboard options out-of-the-box, at least prior to version 8.""In terms of a new feature, it would be good if we could restrict a user to a specific application or server. We have several customers, and we have to set up one or two servers for each customer. We have to set up one server for production and one for the test environment. Each user at the customer level can see all applications and the data of all applications, which is not really useful and good. We should be able to restrict user access at the application level or server level.""Integrating the tool with other products is a challenge.""I can see the location and computer model and I can see a bunch of different attributes. But one thing I can't see is the Internet Explorer version."

More Alluvio Aternity Cons →

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself.""A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways.""Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring.""Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated.""I would like better access to the data that is being collected.""Much of the reporting outside of the user interface is very basic and requires much customization to be useful.""We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time.""t needs to have better middleware integration for things such as application and Microsft SQL servers."

More ITRS Geneos Cons →

Pricing and Cost Advice
  • "Our management squeezed Aternity pretty hard on the pricing, in my opinion a little too much. I advise negotiating for sure, but I do think it left kind of a sour taste in Aternity’s mouth that we were being so pushy despite the fact that we were only purchasing a small number of licenses."
  • "It’s a little on the costly side, but if you license intelligently, accounting for your various hosts connecting in through VDI or terminal servers, you can make it well worth your money."
  • "If the scale of your monitoring will be to go everywhere in an organization, a site license is key."
  • "Pricing is a bit high. Don't take that as the "be all, end all"."
  • "In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going... The current, on-prem solution is probably a fair price."
  • "The pricing for the users and agents is reasonable compared to other solutions and vendors."
  • "Regarding cost, compared to other solutions, Aternity is pretty low. It's definitely lower-cost than others that we looked at, like Nexthink."
  • "The pricing is fair."
  • More Alluvio Aternity Pricing and Cost Advice →

  • "You will get the best price if you get a single global deal."
  • "The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
  • "Pricing and licensing is based on the requirements."
  • "The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
  • "Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • More ITRS Geneos Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with… more »
    Top Answer:The dashboard is very effective.
    Top Answer:The solution's price is pretty comparable to the industry.
    Top Answer:I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
    Top Answer:The pricing is high. Licensing fees might be around 500$ per server monthly.
    Top Answer:ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data if… more »
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    5
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    8.2
    Views
    4,407
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    2,309
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    10
    Average Words per Review
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    8.2
    Comparisons
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    Compared 22% of the time.
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    Also Known As
    Aternity, Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
    Geneos
    Learn More
    Overview

    Alluvio Aternity full-spectrum Digital Experience Management provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry at scale from employee devices, every type of business application, and your cloud-native application service.

    It also helps you resolve issues quickly by showing you response time breakdown between client device, network, and application back ends. Aternity provides AI-powered visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app, whether it runs on a virtual, physical, or mobile device.

    Aternity Features

    Aternity has many valuable features, including:

    • Automatic discovery of every application in your enterprise portfolio, including SaaS and Shadow IT apps.
    • Click to render - measuring users' interactions with applications in the context of a business process.
    • Change validation - validating the impact of any type of device, application, or infrastructure change on end user experience.
    • Self-healing - automated remediation actions to recover from the most commonly expected user experience issues.
    • Anomaly detection - proactive notification of end-user issues
    • Transaction tracing of distributed applications - including cloud-native apps, via OpenTelemetry
    • Application troubleshooting - identify the cause of application issues

    Aternity Benefits

    Some of the biggest advantages the Aternity offers include:

    • Resolve problems quickly: With Aternity, you can monitor client-side latency, analyze the health and key metrics of the end user’s device, and correlate app performance to the virtual systems they are running on.
    • Reduce virtualization sprawl: Aternity helps you eliminate under-utilized resources with its ability to correlate the inventory of virtual desktop infrastructure to actual usage.
    • Experience level agreement (XLA): Aternity’s XLA feature can help your organization prove quality of service. Specifically, the XLA validates that business activity performance across all applications meets expectations by geography, department, and data center.
    • Mitigate IT transformation risk: Aternity helps you achieve success of both strategic and tactical IT initiatives.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Aternity users.

    PeerSpot user Ryan P., Head of Cyber Security Engineering & Oversight at a media company, says, "The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it."

    An Endpoint Administration Manager at a financial services firm mentions, “It gives you the ability to filter the comparison by geography, industry, or company size.” He also adds, “We have absolutely seen ROI. It's really given us a very high level of visibility that we've just not ever had.”

    A Regional Network Manager at a recruiting/HR firm comments, "Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application."

    A Sr. IT Manager at a manufacturing company states, "The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Sample Customers
    Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    REVIEWERS
    Financial Services Firm37%
    Healthcare Company13%
    Legal Firm10%
    Government7%
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Government10%
    Computer Software Company9%
    Manufacturing Company8%
    REVIEWERS
    Financial Services Firm92%
    Computer Software Company5%
    Marketing Services Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm75%
    Computer Software Company5%
    University3%
    Comms Service Provider3%
    Company Size
    REVIEWERS
    Small Business3%
    Midsize Enterprise11%
    Large Enterprise86%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    REVIEWERS
    Small Business11%
    Midsize Enterprise21%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise6%
    Large Enterprise88%
    Buyer's Guide
    Alluvio Aternity vs. ITRS Geneos
    March 2024
    Find out what your peers are saying about Alluvio Aternity vs. ITRS Geneos and other solutions. Updated: March 2024.
    768,415 professionals have used our research since 2012.

    Alluvio Aternity is ranked 19th in Application Performance Monitoring (APM) and Observability with 37 reviews while ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews. Alluvio Aternity is rated 8.4, while ITRS Geneos is rated 8.2. The top reviewer of Alluvio Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". Alluvio Aternity is most compared with Dynatrace, Nexthink, SysTrack, AppDynamics and Splunk Enterprise Security, whereas ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Datadog. See our Alluvio Aternity vs. ITRS Geneos report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.