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Find out what your peers are saying about Aternity vs. Riverbed SteelCentral AppInternals and other solutions. Updated: September 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it.""We could resolve issues that they had been facing for months or years. They had been having the same issues, the same performance problems, whether it was Excel taking a long time to load, or network instability, or voice call problems, and we would fix it in minutes, in front of them in a meeting, with absolute confidence. It would just blow their minds.""Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations.""We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful.""DEM-Q (Digital Experience Management Quadrant) is very useful. This is where they stand out with their dashboard, because it gives us a picture of how our company is doing compared to the other businesses out there.""There are also built-in activities that let you measure things like preview mail, open address book, and send mail. Those are the activities that we are able to get measurements on, and those are things we have not seen in other software monitoring tools.""It is a tool that helps me check users' computers really quickly without having a help desk administrator logging in and doing analysis. Anyone who has access to Aternity, including our support team, can log onto Aternity and do a quick, basic analysis.""The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."

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"As an Administrator, before we bought this AppInternals, I didn't have visibility on why items were slow or why an application was not running. This gives us the ability to see what's going on. The application is load balancing. We can now see if its own server has issues or just one specific server has issues.""The most valuable aspect of this solution is the integration with their other systems. It's easy to understand and it points out the relevant problems in the enterprise.""I like it that one can match IPs with the application name."

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Cons
"Potentially, the one thing that could probably help with better levels of enterprise adoption is around creating the application monitoring signatures. That process can be a little bit difficult. If one thing could be simplified a little bit, it would be the application monitoring signature creation process.""When it comes to a lot of the features that I would want, they will tell you they are in their SaaS version, which we don't use... They put all the new features on the SaaS solution and that's where you get the latest and greatest stuff... Why not have those features available for on-prem users?""Aternity doesn't currently provide metrics about actual employee experience of all business-critical apps. It's something you have to build out. It's not 'canned' that way and there is a lot of configuration that you have to do to the environment to collect the data you want to collect and that is important to you.""We are waiting for the GA release of their agent. I hope they can do better when they release their endpoint agents. Right now, we are not able to measure some applications, core applications, because it's relying on a specific version of the agent and that agent has not come out yet and there's no ETA. I would like to see them speed up time to market when they release agents.""Right now, the user information being displayed by Aternity is received from AD. Ideally, we would like to see integration with other sources for user information, like other databases, so we are not limited to AD.""Aternity does provide performance numbers, the data. However, it doesn't tell you what you can do about it. It just presents the facts. How to interpret the data, and how to draw conclusions from a lot of the data, requires knowledge and experience. That's the part that I would hope Aternity can continue to explore and give us that kind of capability.""The other place for improvement, as an on-prem, non-SaaS customer, is that the system administration and management in Aternity are very difficult. They've even told me that most of their support calls come in due to configuration and system administration on their on-prem. Their on-prem solution is not easy to use.""When it comes to what is called creating signatures, it's not easy for a non-coding person for desktop applications. You need to run the recording and you need to have some exposure and knowledge. That is an area where they can improve. For web applications, they have the Web Activity Creator and that's an awesome and easy tool. Anybody can use it and capture the signatures. With the desktop applications it's a little more cumbersome and difficult."

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"It would be great if the solution could offer fixed bundles and more features.""I would like for it to have automated updates, the way the product updates itself should be all automated, as opposed to what it is now.""The technical support is not very good and should be improved."

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Pricing and Cost Advice
"It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back.""The pricing is fair.""Regarding cost, compared to other solutions, Aternity is pretty low. It's definitely lower-cost than others that we looked at, like Nexthink.""The pricing for the users and agents is reasonable compared to other solutions and vendors.""In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going... The current, on-prem solution is probably a fair price."

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Top Answer: The most valuable aspect of this solution is the integration with their other systems. It's easy to understand and it points out the relevant problems in the enterprise.
Top Answer: I would like for it to have automated updates, the way the product updates itself should be all automated, as opposed to what it is now.
Top Answer: We primarily use this solution for troubleshooting. Whenever a customer has problems in the performance with the servers, we use this application to manage this do some troubleshooting to fix the… more »
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Avg. Rating
9.0
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1,260
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3
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7.0
Popular Comparisons
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Also Known As
Workforce APM, Aternity Frontline, Riverbed SteelCenter AternitySteelCentral AppInternals, OPNET ACE, AppInternals Xpert
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Aternity
Riverbed
Overview

What is Aternity: Aternity, the enterprise-class Digital Experience Management company, transforms the employee experience in the digital workplace, with enterprise-scale analytics for every application, all transactions, any device, and all users. Aternity’s AI-powered visibility and self-healing control help IT optimize business application performance to improve employee productivity and customer satisfaction, mitigate the risk of IT transformation, and drive down the cost of IT operations.

Riverbed SteelCentral AppInternals, a software-based approach, offers full-stack visibility & insights into your apps both on and off the cloud. It continuously monitors with minimal overhead to give you end-to-end visibility and insights around-the-clock. With AppInternals you get: application performance insights that trace every transaction from user to back-end. Understand app dependencies, or expose and fix even the most hard-to-detect code, SQL, network or web services problems quickly, network & infrastructure diagnostics that continuously monitor your dynamic infrastructure. See their impact on your apps and vice versa. Resolve resource utilization and network-related errors before users are impacted and user experience & business insights that understand your users' satisfaction and trends in real-time. Identify your application's best and least used features, and quantify its financial impact on business results.

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Learn more about Aternity
Learn more about Riverbed SteelCentral AppInternals
Sample Customers
Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse GuildNational Instruments, Allianz
Top Industries
REVIEWERS
Financial Services Firm38%
Healthcare Company15%
Legal Firm12%
Media Company8%
VISITORS READING REVIEWS
Computer Software Company31%
Insurance Company14%
Non Profit9%
Comms Service Provider9%
REVIEWERS
Comms Service Provider29%
Government14%
Healthcare Company14%
Manufacturing Company14%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider11%
Retailer11%
Government11%
Find out what your peers are saying about Aternity vs. Riverbed SteelCentral AppInternals and other solutions. Updated: September 2020.
438,725 professionals have used our research since 2012.
Aternity is ranked 12th in Application Performance Management (APM) with 9 reviews while Riverbed SteelCentral AppInternals is ranked 28th in Application Performance Management (APM) with 3 reviews. Aternity is rated 8.6, while Riverbed SteelCentral AppInternals is rated 7.0. The top reviewer of Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of Riverbed SteelCentral AppInternals writes "Great for visibility but lacks many features and difficult to update". Aternity is most compared with AppDynamics, Nexthink, Dynatrace, Splunk and SysTrack, whereas Riverbed SteelCentral AppInternals is most compared with AppDynamics, Dynatrace, Splunk, AppDynamics Database Monitoring and Correlsense SharePath. See our Aternity vs. Riverbed SteelCentral AppInternals report.

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