Compare Atlassian Confluence vs. Freshdesk

Atlassian Confluence is ranked 1st in Knowledge Management Software with 3 reviews while Freshdesk is ranked 3rd in Knowledge Management Software. Atlassian Confluence is rated 9.0, while Freshdesk is rated 0. The top reviewer of Atlassian Confluence writes "Many people enjoy its zero learning-curve". On the other hand, Atlassian Confluence is most compared with SharePoint, Office 365 and Drupal, whereas Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice.
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Atlassian Confluence Logo
10,887 views|9,114 comparisons
Freshdesk Logo
3,004 views|2,360 comparisons
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Quotes From Members

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Ranking
Views
10,887
Comparisons
9,114
Reviews
4
Average Words per Review
225
Avg. Rating
8.8
Views
3,004
Comparisons
2,360
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 29% of the time.
Compared 18% of the time.
Compared 7% of the time.
Compared 19% of the time.
Compared 18% of the time.
Compared 13% of the time.
Also Known As
Confluence
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Atlassian
Freshworks
Overview

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top Industries
REVIEWERS
Financial Services Firm22%
Government11%
Cloud Provider11%
Media Company11%
VISITORS READING REVIEWS
Software R&D Company29%
Financial Services Firm20%
Government13%
Transportation Company4%
No Data Available
We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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