We performed a comparison between Atlassian Confluence and Hyland OnBase based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Drupal and others in Corporate Portals (Enterprise Information Portals)."The interface is good....I didn't face any issues with the scalability. It was very good."
"The sharing of information and simple formatting are valuable features. That is, there are no templates, and everything uses one format. This means that people don't need to worry about formatting."
"It's extremely intuitive."
"We have found limiting permissions and history very valuable."
"It is easy to use."
"Confluence is easy to use and integrate with other solutions, including social media platforms."
"Confluence can link any ticket or task from JIRA to be included on the Confluence page."
"It is stable and reliable."
"I like the cloud and its integrability."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The solution is very developed and we are not taking full advantage of its functionalities."
"RAM usage seems to be higher than it should be."
"Some elements of the user interface could be more user-friendly, including embedding diagrams."
"I have a couple of different pipelines that I work with. However, I'd like to see them displayed differently on the same dashboard. So, I would like to have a unified dashboard to view the different pipelines."
"Atlassian Confluence could improve the stability, there are timeouts sometimes."
"Atlassian needs to provide the source editor or a built-in plugin."
"When we have a project that we don't want to share with everybody but want people to know that it exists, there is no way to do this in Confluence. When a project is not shared, people cannot see that it exits."
"I think the couple of improvement areas would be around Markdown support and support for adding code."
"In the next release, I would like to have the ability to import pictures."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
Atlassian Confluence is ranked 2nd in Corporate Portals (Enterprise Information Portals) with 95 reviews while Hyland OnBase is ranked 25th in Business Process Management (BPM) with 8 reviews. Atlassian Confluence is rated 8.2, while Hyland OnBase is rated 8.0. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". Atlassian Confluence is most compared with Microsoft Teams, Office 365, Microsoft OneDrive, SharePoint and Zendesk, whereas Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, OpenText Extended ECM and IBM FileNet.
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