We performed a comparison between Atlassian Confluence and IBM FileNet based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals)."The customization that Confluence offers is one of its most useful features. You can customise it based on the specific project you are working on. It also supports multiple languages."
"The search functionality is a really powerful feature."
"It's easy to search for information."
"We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket."
"The most valuable feature of Atlassian Confluence it's very easy to use and there are different options."
"Many people enjoy its zero learning-curve."
"The product has a valuable feature for quick verification of documents."
"The solution offers a lot of freedom when drafting directly online."
"We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems."
"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."
"It is a faster, robust solution. The platform compatibility is very good."
"We are able to find the proper documents which are needed for business processes."
"The features that I have found most valuable include the Data Capture and Case Manager features."
"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."
"I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself."
"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."
"The way Atlassian Confluence handles tickets could be improved."
"Atlassian should rethink its withdrawal of the self-hosted version of the product. They only offer cloud-based service or the "datacenter-edition", which is quite expensive for small companies and private users."
"The product should have a workflow with approvals out-of-the-box."
"The UX is a little bit all over the place."
"Atlassian Confluence could improve how information is shared outside our company. We had some negative experiences with the rights we have with our information when sharing it within Atlassian Confluence and with other teams outside the company. It's due to the limitations on the rights we have on the export capabilities. We don't have sufficient rights to do so."
"I would like Confluence to include the ability to draw flowcharts and diagrams."
"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."
"When we have a project that we don't want to share with everybody but want people to know that it exists, there is no way to do this in Confluence. When a project is not shared, people cannot see that it exits."
"I would say the installation process can be very complicated, and you need to to have an experience resource."
"The FileNet API seems like it is very difficult and not transparent."
"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."
"It could be simpler to use, considering multiple use cases."
"The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"We would like to see, in FileNet, the ability to manage video and audio."
Atlassian Confluence is ranked 2nd in Corporate Portals (Enterprise Information Portals) with 99 reviews while IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews. Atlassian Confluence is rated 8.2, while IBM FileNet is rated 8.2. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". Atlassian Confluence is most compared with Microsoft Teams, Office 365, Microsoft OneDrive, SharePoint and Zendesk, whereas IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Alfresco.
We monitor all Corporate Portals (Enterprise Information Portals) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
