We performed a comparison between Atlassian Confluence and LiveAgent based on real PeerSpot user reviews.
Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software."We have found limiting permissions and history very valuable."
"The scalability is enough for our use cases. It covers all our needs."
"A simple tool for developers to write and record team decisions explaining the product that they are creating."
"Atlassian Confluence is flexible and allows adding different types of context on the page and connecting a hypertext, like a web page, without a source."
"The most valuable features is its design documentation abilities."
"The solution helped us to see where we were going wrong and where we were doing good, and that helped us to make proper decisions"
"It is stable and reliable."
"It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area."
"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"Atlassian Confluence could improve how information is shared outside our company. We had some negative experiences with the rights we have with our information when sharing it within Atlassian Confluence and with other teams outside the company. It's due to the limitations on the rights we have on the export capabilities. We don't have sufficient rights to do so."
"The one way in which this solution could be improved is by offering better design and UI."
"Space maintenance could be made a little more user-friendly."
"There are some issues with performance when creating tables."
"I'd like to see some improved reporting on usage."
"RAM usage seems to be higher than it should be."
"They can improve the table feature of Confluence. It is currently not adequate."
"The product should have a workflow with approvals out-of-the-box."
"Connection to other softwares could be improved."
"There are other products that are more popular."
Earn 20 points
Atlassian Confluence is ranked 1st in Knowledge Management Software with 98 reviews while LiveAgent is ranked 11th in Knowledge Management Software. Atlassian Confluence is rated 8.2, while LiveAgent is rated 8.0. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Atlassian Confluence is most compared with Microsoft Teams, Office 365, Microsoft OneDrive, SharePoint and Zendesk, whereas LiveAgent is most compared with .
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We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
