We performed a comparison between Atlassian Confluence and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Drupal and others in Corporate Portals (Enterprise Information Portals)."The integration's very good. You still have integration with lots of third party products, and it's very good."
"As for valuable features, the team management features help us to share information very easily."
"It's easy to use and you can create all types of pages."
"The trial stages, the ability to connect it to Jira, and the ability to export in PDF are all good capabilities."
"I think that it is one of the best products on the market from my experience."
"This solution allowed us to easily input details beyond just text, such as creating basic data charts to monitor team performance."
"The most valuable feature of Atlassian Confluence it's very easy to use and there are different options."
"We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket."
"It's a very good solution."
"An SAP user can store documents directly into OpenText without a connector."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"The tool's most valuable features are document storage, security, and compliance."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"Scalability is great. We can extend areas horizontally and vertically."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"We can configure the solution with any industry's products per customer requirements."
"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."
"When we import the data in Confluence from Word or any other document, the formatting is not correct."
"Atlassian Confluence could improve the stability, there are timeouts sometimes."
"The roadmap feature should be made easier to work with and modify. It's not really scalable."
"There is no concept of peer review or a draft mode - whatever you write is live."
"RAM usage seems to be higher than it should be."
"Some elements of the user interface could be more user-friendly, including embedding diagrams."
"I would like to see more macros provided by the company included in the license."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"The architecture needs improvement, as it's complex."
"The solution should work better with partners and be more developer-friendly."
"The solution needs to improve the user interface."
"User interface needs improvement (at least in the version we are using, desktop client)."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
Atlassian Confluence is ranked 2nd in Corporate Portals (Enterprise Information Portals) with 95 reviews while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. Atlassian Confluence is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Atlassian Confluence is most compared with Microsoft Teams, Office 365, Microsoft OneDrive, SharePoint and Zendesk, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Alfresco and Box.
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