Compare Atlassian Confluence vs. Zendesk

Atlassian Confluence is ranked 1st in Knowledge Management Software with 4 reviews while Zendesk is ranked 2nd in Knowledge Management Software. Atlassian Confluence is rated 9.2, while Zendesk is rated 0. The top reviewer of Atlassian Confluence writes "Many people enjoy its zero learning-curve". On the other hand, Atlassian Confluence is most compared with SharePoint, Office 365 and Microsoft Teams, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
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Atlassian Confluence Logo
10,534 views|8,832 comparisons
Zendesk Logo
4,754 views|3,914 comparisons
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Ranking
Views
10,534
Comparisons
8,832
Reviews
4
Average Words per Review
222
Avg. Rating
9.3
Views
4,754
Comparisons
3,914
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 24% of the time.
Compared 18% of the time.
Compared 49% of the time.
Compared 10% of the time.
Compared 9% of the time.
Also Known As
Confluence
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Atlassian
Zendesk
Overview

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Financial Services Firm21%
Cloud Provider11%
Media Company11%
Government11%
VISITORS READING REVIEWS
Software R&D Company28%
Financial Services Firm14%
Government12%
Comms Service Provider7%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
VISITORS READING REVIEWS
Software R&D Company33%
Comms Service Provider9%
Media Company7%
Financial Services Firm7%
We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.