Compare Atlassian Confluence vs. Zendesk Guide

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Atlassian Confluence Logo
9,941 views|8,311 comparisons
Zendesk Guide Logo
3,760 views|3,302 comparisons
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Pricing and Cost Advice
"For us, it's free to use. We don't pay any licensing.""When you purchase this solution you get some support.""The issues I have with the pricing are in respect to the add-ons."

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447,546 professionals have used our research since 2012.
Ranking
Views
9,941
Comparisons
8,311
Reviews
10
Average Words per Review
476
Avg. Rating
8.5
Views
3,760
Comparisons
3,302
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 17% of the time.
Compared 16% of the time.
Compared 5% of the time.
Compared 3% of the time.
Compared 38% of the time.
Compared 16% of the time.
Compared 4% of the time.
Also Known As
Confluence
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Atlassian
Zendesk
Overview

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
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Sample Customers
Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Financial Services Firm20%
Cloud Provider12%
Media Company8%
Computer Software Company8%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider13%
Government9%
Financial Services Firm7%
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider16%
Media Company7%
Construction Company5%
Company Size
REVIEWERS
Small Business30%
Midsize Enterprise30%
Large Enterprise41%
REVIEWERS
Small Business39%
Midsize Enterprise41%
Large Enterprise20%
Atlassian Confluence is ranked 1st in Knowledge Management Software with 10 reviews while Zendesk Guide is ranked 3rd in Knowledge Management Software. Atlassian Confluence is rated 8.6, while Zendesk Guide is rated 0.0. The top reviewer of Atlassian Confluence writes "Good notifications, great third-party add-ons and very stable". On the other hand, Atlassian Confluence is most compared with Microsoft Teams, SharePoint, Office 365, Drupal and Alfresco, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, TOPdesk and TeamViewer Servicecamp.

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