We performed a comparison between Automation Anywhere (AA) and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it."
"We spend less time preparing data."
"A has a bouquet of features that can be used in our projects. We have utilized all the features in our existing projects. It may be task bots, meta bots, or IQ bots. The features in the AA bots may be object cloning or security features where the bots can be triggered only from the control room and will help clients to maintain their security concerns."
"The ease of use of getting started is probably the big thing. They had a lot of references that we were able to check. It is a well-known player, and being able to get up and running quickly was the big thing."
"We have been able to reduce our number of FTEs."
"We are automatizing redundant activities, releasing employees to do value-added activities."
"Automation Anywhere is one of the most popular RPA vendors offering powerful and user-friendly RPA capabilities to automate the business processes that are performed by humans. AA is a web-based management system that includes a control to run end-to-end automated business tasks for companies."
"We mostly used the Database commands in order to make the process faster and more secure, rather than using Excel or a CSV for reading the input files."
"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."
"It was very smooth and very seamless to create automations."
"Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow."
"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP."
"The workflow system is very intuitive."
"It is a scalable solution."
"It is a good and matured solution."
"The most valuable features are the loops to lookup tables to read the data."
"It is not always predictable 100% of the time. While it has improved with each version, some unexplained issues still exist."
"More interactions with PDFs would be great for Automation Anywhere."
"With any new upgrades, we have to make changes in the codes. To us, this means that the tool is not stable. We have been told by Automation Anywhere that this will be fixed in future releases."
"The scheduling is a little difficult at times. Rather than setting up individual instances, it would be really nice if we had the ability to set repetitive jobs easily. Right now, if you want a job to run every 15 minutes, you have to schedule it a lot of times. I'd rather have the ability to just say 'run every 15 minutes.'"
"Automation Anywhere can be improved with respect to the user-friendliness of the interface because most of the competitors are now using a flowchart-like structure, thus making it easy for anyone to learn and study it."
"When it comes to reading email, this solution is unstable and improvements need to be made."
"I would like to see integration better integration with Excel and SAP."
"Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using the solution on a pilot basis. We are working in real-time with realistic data. While the process of a logging a ticket is good, the process from logging a ticket to closure needs faster support time."
"You cannot use a two-dimensional array to read the data."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."
"The OCR capabilities of the solution could be improved."
"Pega Robotic Process Automation scalability is too low."
"I would like to see an enhanced auditing feature included."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."
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Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 80 reviews while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 12 reviews. Automation Anywhere (AA) is rated 8.4, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Automation Anywhere (AA) writes "Provides a lot of ways to automate processes and integrates well with our applications". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Automation Anywhere (AA) is most compared with UiPath, Microsoft Power Automate, Blue Prism, IBM Robotic Process Automation (RPA) and AutomationEdge, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Microsoft Power Automate, Pega CRM and Salesforce Sales Cloud. See our Automation Anywhere (AA) vs. Pega Robotic Process Automation report.
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