Most Helpful Review
Find out what your peers are saying about Automation Anywhere (AA) vs. Pega Robotic Process Automation and other solutions. Updated: September 2019.
371,062 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors.
The best feature of AA is the scheduling and the triggering...
If we want to read a scanned PDF, we use IQ Bot. Using the cognitive detail of IQ Bot and some machine learning abilities, we can train the IQ Bot to process all scanned PDF documents and give the results in an Excel file. This is a very good feature introduced by Automation Anywhere. IQ Bot is doing well.
Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal.
It is easy to install and use.
There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens.
The turnaround time of building bots is quick. We are deploying around four bots per month. The turnaround time to get a design, build, and deploy is very fast. This is very good for us. It has helped us out when scaling up in a better manner.
It is easy to fix bug issues which you encounter in the post-production process.
The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots.
It helped cut short the release cycle by almost 40% compared to the previous solution.
It is a good and matured solution.
Pega is also broadening its landscape by building on top of PRPC (CRM, EPC, etc.), and with a cloud offering available, it is a genuine contender to compete with Salesforce.
We run these bots in multiple environments from staging to development to production. We find usually in the production environment when we run the bots for them to be stable for a week or two. After a week or two, we see some glitches here and there, though the application doesn't change much. This is one feature which I want Automation Anywhere to work on: Increasing stability.
When we are moving from one version to another version, it's very difficult because most of the features stop working. They should first test everything and then release the new version. For example, there's a system variable known as the Excel Cell Row.... When going from version 11.1 to 11.3, this variable was suddenly not supported, and most of our bots were dependent on that. Everything went down...
Attended automation sometimes might go into exceptions, thus we need to monitor it in-between, then check whether it is working properly. This way, we ensure the bot is working properly.
Our current version needs drag and drop, but that should be in the next release.
It needs to have more options for integrating with other tools.
There can be some options to connect to the database directly where we should be able to add some data.
The biggest challenge that I have with Automation Anywhere is the pace of upgrades that they do. We are not an IT company, we are a mining company. We are very conservative in doing our upgrades and moving from one platform to another. Upgrades are one of the challenges we are having with Automation Anywhere.
MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot.
Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices.
The way integration classes are created could be improved.
Rule versioning and deployment to enable parallel development could still be improved
It is still a niche skill and resources are scarce in the market unless big IT companies are involved.
Pricing and Cost Advice
We are interested in saving manual engineer man-hours. So far, we have saved $100,000.
Our company is investing a lot of money in Automation Anywhere. They have saved money wherever humans are working. They invest a lot of money in FTEs and other logistics, so the money saving is very pretty good with Automation Anywhere. While I don't know the exact figure, the tool is saving us millions of dollars as well as saving about 40,000 hours in the last year.
As far as costs, it depends on your use. We started with a basic department pack, which is over 10K. The additional costs depend on the scale of the engagement and how it pans out. We customize to our needs on the go.
The major reason that we selected Automation Anywhere was the licensing model.
IQ Bots are very costly. It's not a sustainable bot for us as of now. We will look for better, alternate options for that.
The product starts at $10,000 and then it's up to you regarding how much you can consume.
Our annual licensing costs for the entire company are $100,000.
There may be room for the product to be more competitively priced to excel in the market.
I was not involved in licensing and pricing, but it is worth the cost.
out of 39 in Robotic Process Automation (RPA)
Average Words per Review
out of 39 in Robotic Process Automation (RPA)
Average Words per Review
Compared 61% of the time.
Compared 8% of the time.
Compared 3% of the time.
Compared 41% of the time.
Compared 25% of the time.
Compared 15% of the time.
Also Known As
|Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise||Pega RPA, OpenSpan|
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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|Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics||eBay Enterprise, M&I Bank|
Financial Services Firm29%
Software R&D Company11%
Software R&D Company31%
Financial Services Firm13%
Comms Service Provider10%
Software R&D Company26%
Comms Service Provider18%
Financial Services Firm10%
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