Compare Automation Centre TrackerSuite.Net vs. Freshservice

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"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

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Top Answer: You should keep in mind that Freshservice is an ITSM tool based on ITIL processes. Manage Engine Desk Plus is a tool to handle the incident process. The difference is that Freshservice covers more… more »
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Popular Comparisons
Compared 42% of the time.
Compared 12% of the time.
Compared 7% of the time.
Also Known As
TrackerSuite.Net
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Automation Centre
Freshworks
Overview

TrackerSuite.Net is a suite of integrated, modular work management software applications for Web based Project Management, Help Desk, Timesheets, Purchasing, Resource Management, Business Intelligence and much more. TrackerSuite.Net is well suited for organizations seeking high-speed, Web based solutions over WANs, or as a powerful component of an enterprise Intranet strategy.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
The Wood Group, Formica, The Dwyer Group, Goodyear, Morton Salt, Konami Party LTD., South Dakota Board of Regents, Bank Audi, Bell Equipment, BMI Federal Credit Union, Minnesota Department of Public Safety, Omron Health Care Europe, Enwin Utilities, DuPont, Capitol Federal SavingsSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
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VISITORS READING REVIEWS
Computer Software Company22%
Comms Service Provider20%
Media Company11%
Healthcare Company9%
Find out what your peers are saying about Atlassian, Planview, Microsoft and others in Project Management Software. Updated: September 2020.
443,152 professionals have used our research since 2012.
Automation Centre TrackerSuite.Net is ranked 67th in Project Management Software while Freshservice is ranked 14th in Project Management Software with 1 review. Automation Centre TrackerSuite.Net is rated 0.0, while Freshservice is rated 9.0. On the other hand, the top reviewer of Freshservice writes "Useful for tracking, merging, and assigning tickets". Automation Centre TrackerSuite.Net is most compared with , whereas Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, ConnectWise Automate and Freshdesk.

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