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AEM support is great for Macs.
The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc.
This product saves us a lot of time and increases our efficiency.
Remote access and detailed monitoring help us support our equipment.
We would like to see a little more functionality when monitoring network devices, such as switches and routers.
Be prepared to spend a lot of time on conversions if you have a lot of clients.
They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end.
Pricing and Cost Advice
AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses.
We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious.
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Compared 16% of the time.
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Compared 6% of the time.
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Compared 6% of the time.
Also Known As
|Also Known As||Autotask EM||LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers|
Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
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|Sample Customers||Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru||I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions|
See also Autotask Endpoint Management Reviews, ConnectWise Automate Reviews, and our list of Best Remote Monitoring and Management Software Companies.