We performed a comparison between Auvik Network Management (ANM) and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution provides detailed device information, including serial numbers, configurations, IP, warranty status, and when the device was purchased. This is very helpful when it comes to replacing old devices."
"The quick alerts in the event the equipment goes up or down is the most valuable feature."
"The ability to put in individualized SNMP checks that might not be in the automated playbook is a valuable feature."
"The most valuable feature is that it will back up the configuration and that it will keep multiple copies of it. If a change is made to the configuration by someone else in my company, for example, and something goes wrong, I can bring up the previous configuration and the current configuration, and it will show me exactly what's different. It greatly reduces the time it would take to troubleshoot because I can pinpoint exactly what was done. I can then either change whatever it may have been or roll back the change."
"Auvik's cloud SaaS model saves money because we don't need to maintain devices or pay for overhead on our end."
"Auvik's reliability is impressive."
"The most valuable feature in Auvik is that it lets us know when a network is down. It lets us know right away and we can find out what's causing it: whether it's the firewall, an AP, or there's a whole network outage. It makes things easier by giving us an "eye in the sky" when we're not on the site. It's great for monitoring."
"The automation of the network mapping enables junior network specialists to resolve issues directly, freeing up senior-level team members to perform higher-value tasks. They can see if it is something as simple as a power issue in a wing of a building. This lets them pick the low hanging fruit. Then, if a configuration needs a more skilled person, they can easily escalate it."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The scalability of ServiceNow is good."
"Has service mapping, impact management, metric intelligence and health of analytics."
"I like the tool's discovery feature."
"It's easy to set up."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"ServiceNow IT Operations Management is a stable product."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The discovery of devices in your inventory could be more automated. It doesn't find anything without an SNMP string. If you have an SNMP string, it'll find it for you and keep it in the inventory."
"The visualization of network mapping is good. The only complaint would be that VLANs don't necessarily show up as a regular LAN does. They do show up, but there is some manual tuning you have to do to make that look perfect."
"I would like firmware/software updates for hardware, for at least switches and routers. I already have the feature request in, and it is on their list of things to try and do. Cisco stuff has been notoriously and historically kind of a pain to do, and that is what we use primarily. So, that would be a wonderful thing to get, as it is a device-by-device process. It would be nice to be able to get through that at least in a less fiddly way. It is a pretty manual process now."
"Something else I would like to see would be additional vendors for the hardware life cycle. Right now, they mainly focus on Cisco stuff, which is fine, but not every customer we have uses Cisco."
"Auvik could have better compatibility with more devices. The devices that we're using are essential within our network infrastructure. It would be great to access the full range of features that some of the other ones do, such as the device configuration backups and the configuration change alert."
"It requires a lot of hands-on maintenance when it comes to cleanup. That's probably the biggest problem I've had, because I don't have a dedicated resource to manually clean up stale records. I have a customer where it shows 4,000 devices because of the duplication of devices that I have to clean up."
"Onboarding devices could be easier. When you first add a device to the Auvik platform, you need to add each one by hand. It would be nice if they could automate the process where we only need to run a script."
"I like the auto-mapping feature, but I would like to see more layouts and predefined views."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"I would like more manual issues to have automated report-facing options."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The product needs to add a workflow insight tool."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
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Auvik Network Management (ANM) is ranked 3rd in IT Infrastructure Monitoring with 131 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Auvik Network Management (ANM) is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, Meraki Dashboard, SolarWinds NPM and Domotz, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Auvik Network Management (ANM) vs. ServiceNow IT Operations Management report.
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