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Avaya Analytics [EOL] vs IBM Watson Customer Experience Analytics comparison

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Featured Review
Use Avaya Analytics [EOL]?
Mouhanad Chebib
Great granular DOM level with excellent analytics and reporting
Ranking
Unranked
In Customer Data Analysis
1st
out of 17 in Customer Data Analysis
Views
218
Comparisons
96
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
Learn More
Avaya
IBM
Overview
Avaya Speech Analytics solution enables you to analyze contact center voice interactions using phonetic speech search technology and business intelligence capabilities. Our solution enables you to quickly identify effective practices in your call centers that lead to positive customer experience and cross-selling and up-selling opportunities, as well as identifying problem areas that need attention and improvement. These innovative solutions also support your efforts to address regulatory compliance requirements, helping you minimize the risk of compliance breaches and ensuring standards of corporate communications policy are met.

IBM Watson Customer Experience Analytics is a powerful tool that enables organizations to gain deep insights into customer behavior and preferences. Its primary use case is to analyze customer interactions across various touchpoints, such as websites, mobile apps, and social media platforms.

The most valuable functionality of Watson Customer Experience Analytics is its ability to provide a holistic view of the customer journey. It combines data from multiple sources, including clickstream data, customer feedback, and sentiment analysis, to deliver comprehensive insights. This allows organizations to understand the entire customer experience, identify pain points, and make data-driven decisions to improve customer satisfaction.

By leveraging advanced analytics and AI capabilities, Watson Customer Experience Analytics helps organizations uncover hidden patterns and trends in customer behavior. It provides actionable insights that enable businesses to optimize their marketing strategies, personalize customer experiences, and enhance overall customer satisfaction.

Furthermore, this tool helps organizations identify opportunities for cross-selling and upselling by understanding customer preferences and purchase patterns. It also enables businesses to proactively address customer issues and reduce churn by identifying dissatisfied customers and resolving their concerns promptly.

Sample Customers
Merton Council
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana

Avaya Analytics [EOL] doesn't meet the minimum requirements to be ranked in Customer Data Analysis while IBM Watson Customer Experience Analytics is ranked 1st in Customer Data Analysis. Avaya Analytics [EOL] is rated 0.0, while IBM Watson Customer Experience Analytics is rated 10.0. On the other hand, the top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". Avaya Analytics [EOL] is most compared with , whereas IBM Watson Customer Experience Analytics is most compared with IBM Watson Commerce Insights and Anthology Engage.

See our list of best Customer Data Analysis vendors.

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