Compare Avaya Analytics vs. IBM Watson Customer Experience Analytics

Avaya Analytics is ranked 6th in Customer Data Analysis while IBM Watson Customer Experience Analytics is ranked 1st in Customer Data Analysis. Avaya Analytics is rated 0, while IBM Watson Customer Experience Analytics is rated 0. On the other hand, Avaya Analytics is most compared with IBM Watson Customer Experience Analytics, whereas IBM Watson Customer Experience Analytics is most compared with Google Analytics, FullStory and Avaya Analytics.
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Ranking
6th
Views
108
Comparisons
65
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
Views
815
Comparisons
672
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Also Known As
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
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Avaya
IBM
Overview
Avaya Speech Analytics solution enables you to analyze contact center voice interactions using phonetic speech search technology and business intelligence capabilities. Our solution enables you to quickly identify effective practices in your call centers that lead to positive customer experience and cross-selling and up-selling opportunities, as well as identifying problem areas that need attention and improvement. These innovative solutions also support your efforts to address regulatory compliance requirements, helping you minimize the risk of compliance breaches and ensuring standards of corporate communications policy are met.

IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

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Learn more about Avaya Analytics
Learn more about IBM Watson Customer Experience Analytics
Sample Customers
Merton CouncilIMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
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