Avaya Analytics [EOL] vs Zylotech Customer Analytics Platform comparison

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Ranking
Unranked
In Customer Data Analysis
7th
Views
46
Comparisons
36
Reviews
0
Average Words per Review
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Also Known As
DataXylo
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Zylotech
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Overview
Avaya Speech Analytics solution enables you to analyze contact center voice interactions using phonetic speech search technology and business intelligence capabilities. Our solution enables you to quickly identify effective practices in your call centers that lead to positive customer experience and cross-selling and up-selling opportunities, as well as identifying problem areas that need attention and improvement. These innovative solutions also support your efforts to address regulatory compliance requirements, helping you minimize the risk of compliance breaches and ensuring standards of corporate communications policy are met.

Headquartered in Cambridge, MA, Zylotech is an artificial intelligence powered customer data & analytics platform spun out of MIT in 2014. Zylotech’s AutoML platform solves data variety and quality challenges to create a unified and enriched customer database using all available data sources. The platform continuously unifies data and performs ongoing analysis such as micro-segmentation, product recommendations, cross-sell/up-sell opportunities and retention/churn risk scoring. The platform integrates with a variety of marketing clouds to enable deeper customer insights. Zylotech’s clients include Retail, High Tech, and Financial firms, who have reported up to a 6x increase in customer lift.

Sample Customers
Merton Council
Lowes Foods, Cisco, Google, Palo Alto Networks, Dell

Avaya Analytics [EOL] doesn't meet the minimum requirements to be ranked in Customer Data Analysis while Zylotech Customer Analytics Platform is ranked 7th in Customer Data Analysis. Avaya Analytics [EOL] is rated 0.0, while Zylotech Customer Analytics Platform is rated 0.0. On the other hand, Avaya Analytics [EOL] is most compared with , whereas Zylotech Customer Analytics Platform is most compared with .

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