"The most valuable features of this solution are its flexibility, scalability and most of all the stability."
"This solution provides uni-channel Service support and is fully integrated with our DB."
"This solution needs to be made more cloud-centric."
"This solution could be improved with better support for higher education and healthcare."
Avaya Aura [EOL] doesn't meet the minimum requirements to be ranked in IVR Systems while Cisco CCX is ranked 4th in IVR Systems. Avaya Aura [EOL] is rated 10.0, while Cisco CCX is rated 9.0. The top reviewer of Avaya Aura [EOL] writes "Can enable any organization to become agile and dynamic in unified communications". On the other hand, the top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". Avaya Aura [EOL] is most compared with , whereas Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud CX, NICE CXone, Nuance IVR and Five9.
See our list of best IVR Systems vendors and best Contact Center Infrastructure vendors.
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