Avaya Aura [EOL] doesn't meet the minimum requirements to be ranked in Contact Center Infrastructure while Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure. Avaya Aura [EOL] is rated 10.0, while Cisco Contact Center Enterprise is rated 9.0. The top reviewer of Avaya Aura [EOL] writes "Can enable any organization to become agile and dynamic in unified communications". On the other hand, the top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". Avaya Aura [EOL] is most compared with , whereas Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9.
See our list of best Contact Center Infrastructure vendors.
We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
