Compare Avaya Aura vs. Genesys

Avaya Aura is ranked 1st in Contact Center Infrastructure with 1 review while Genesys is ranked 4th in Contact Center Infrastructure. Avaya Aura is rated 10.0, while Genesys is rated 0. The top reviewer of Avaya Aura writes "Can enable any organization to become agile and dynamic in unified communications". On the other hand, Avaya Aura is most compared with Cisco Contact Center Enterprise, Genesys and Avaya Officelinx, whereas Genesys is most compared with Cisco Contact Center Enterprise, Avaya Aura and Aspect.
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Avaya Aura Logo
5,193 views|4,407 comparisons
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3,990 views|3,626 comparisons
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Compared 13% of the time.
Compared 12% of the time.
Compared 14% of the time.
Compared 11% of the time.
Also Known As
Genesys Customer Interaction Management Platform
Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Sample Customers
San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC HydroVodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
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