"The most valuable features of this solution are its flexibility, scalability and most of all the stability."
"Can integrate with a lot of gateways in voice."
"This solution needs to be made more cloud-centric."
"Customer support can sometimes be delayed."
Earn 20 points
Avaya Aura [EOL] doesn't meet the minimum requirements to be ranked in Contact Center Infrastructure while Genesys PureConnect is ranked 5th in Contact Center Infrastructure with 1 review. Avaya Aura [EOL] is rated 10.0, while Genesys PureConnect is rated 9.0. The top reviewer of Avaya Aura [EOL] writes "Can enable any organization to become agile and dynamic in unified communications". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Avaya Aura [EOL] is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.
See our list of best Contact Center Infrastructure vendors, best Unified Communications vendors, and best IP Telephony & Unified Communications vendors.
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