"The most valuable features of this solution are its flexibility, scalability and most of all the stability."
"What I like most about Genesys Voice Platform is its stability. It's also easy to configure and a flexible and customizable product."
"The resource managers and the MCPs that are deployed with this solution are the most valuable features."
"This solution needs to be made more cloud-centric."
"This is primarily a large-market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud."
"Genesys Voice Platform needs to be available on a multicloud platform, and that's an area for improvement. Documentation for the product also needs improvement. It needs to be complete, and when you search on Google, for example, you can only find so many resources."
Earn 20 points
Avaya Aura [EOL] doesn't meet the minimum requirements to be ranked in IVR Systems while Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews. Avaya Aura [EOL] is rated 10.0, while Genesys Voice Platform is rated 8.6. The top reviewer of Avaya Aura [EOL] writes "Can enable any organization to become agile and dynamic in unified communications". On the other hand, the top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". Avaya Aura [EOL] is most compared with , whereas Genesys Voice Platform is most compared with Nuance IVR.
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