Avaya Aura [EOL] vs Genesys Voice Platform comparison

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views| comparisons
100% willing to recommend
Genesys Logo
295 views|184 comparisons
100% willing to recommend
Featured Review
Quotes From Members
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Here are some excerpts of what they said:
Pros
"The most valuable features of this solution are its flexibility, scalability and most of all the stability."

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"What I like most about Genesys Voice Platform is its stability. It's also easy to configure and a flexible and customizable product.""The resource managers and the MCPs that are deployed with this solution are the most valuable features."

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Cons
"This solution needs to be made more cloud-centric."

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"This is primarily a large-market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud.""Genesys Voice Platform needs to be available on a multicloud platform, and that's an area for improvement. Documentation for the product also needs improvement. It needs to be complete, and when you search on Google, for example, you can only find so many resources."

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Pricing and Cost Advice
Information Not Available
  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."
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    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
    Ranking
    Unranked
    In IVR Systems
    2nd
    out of 16 in IVR Systems
    Views
    295
    Comparisons
    184
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    Comparisons
    Learn More
    Overview
    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.
    Information Not Available
    Sample Customers
    San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company13%
    Insurance Company9%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise69%

    Avaya Aura [EOL] doesn't meet the minimum requirements to be ranked in IVR Systems while Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews. Avaya Aura [EOL] is rated 10.0, while Genesys Voice Platform is rated 8.6. The top reviewer of Avaya Aura [EOL] writes "Can enable any organization to become agile and dynamic in unified communications". On the other hand, the top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". Avaya Aura [EOL] is most compared with , whereas Genesys Voice Platform is most compared with Nuance IVR.

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