Compare Avaya Aura vs. Mitel Contact Center Solutions

Avaya Aura is ranked 1st in Contact Center Infrastructure with 1 review while Mitel Contact Center Solutions is ranked 7th in Contact Center Infrastructure. Avaya Aura is rated 10.0, while Mitel Contact Center Solutions is rated 0. The top reviewer of Avaya Aura writes "Can enable any organization to become agile and dynamic in unified communications". On the other hand, Avaya Aura is most compared with Cisco Contact Center Enterprise, Genesys and Avaya Officelinx, whereas Mitel Contact Center Solutions is most compared with Aastra Solidus eCare, Genesys and Avaya Aura.
Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use Mitel Contact Center Solutions? Share your opinion.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Contact Center Infrastructure solutions are best for your needs.
389,978 professionals have used our research since 2012.
Ranking
Views
5,062
Comparisons
4,276
Reviews
1
Average Words per Review
92
Avg. Rating
10.0
Views
560
Comparisons
493
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 13% of the time.
Also Known As
Contact Center Solutions
Learn
Avaya
Mitel
Overview
Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.Mitel Contact Center Solutions contact center application that helps your business to empower customers with self-service capabilities and leverage the power. Core Platforms include: MiContact Center Office designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents. MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents. MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
Offer
Learn more about Avaya Aura
Learn more about Mitel Contact Center Solutions
Sample Customers
San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC HydroCentrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
Top Industries
VISITORS READING REVIEWS
Government21%
Comms Service Provider14%
Software R&D Company11%
K 12 Educational Company Or School7%
No Data Available
We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.