Compare Avaya Aura vs. Openscape Contact Center

Avaya Aura is ranked 1st in Contact Center Infrastructure with 1 review while Openscape Contact Center is ranked 15th in Contact Center Infrastructure. Avaya Aura is rated 10.0, while Openscape Contact Center is rated 0. The top reviewer of Avaya Aura writes "Can enable any organization to become agile and dynamic in unified communications". On the other hand, Avaya Aura is most compared with Cisco Contact Center Enterprise, Genesys and Avaya Officelinx, whereas Openscape Contact Center is most compared with Avaya Aura.
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Avaya Aura Logo
5,062 views|4,276 comparisons
Openscape Contact Center Logo
81 views|63 comparisons
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Ranking
Views
5,062
Comparisons
4,276
Reviews
1
Average Words per Review
92
Avg. Rating
10.0
Views
81
Comparisons
63
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 13% of the time.
Compared 100% of the time.
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Avaya
Siemens
Overview
Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.OpenScape Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
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Sample Customers
San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
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Top Industries
VISITORS READING REVIEWS
Government21%
Comms Service Provider14%
Software R&D Company11%
K 12 Educational Company Or School7%
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We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.