Avaya BCM [EOL] vs Skype for Business comparison

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is VoIP because it gave us the technological independence required at the time."

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"The solution is stable and scalable.""A good option for virtual meetings.""The GUI is very user-friendly.""The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive.""File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy.""Making calls and having meetings is easy.""The calling features are most valuable, especially now as we are working remotely.""The product's initial setup phase is very easy."

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Cons
"This solution needs better mobile support, with free apps integration for Voice Communication."

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"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow.""The stability could be improved.""We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so.""We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things.""It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating.""The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM.""Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution.""I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."

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Pricing and Cost Advice
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  • "We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
  • "We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
  • "The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
  • "It may be considered costly for certain markets, such as in India."
  • "It may be slightly costly, but the features are awesome."
  • "To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
  • "The cost of Skype for Business is incorporated into our Office 365 licenses."
  • "We purchased an open license."
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    Top Answer:Desktop sharing is a valuable feature.
    Top Answer:When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive.
    Top Answer:The video conferencing quality can be improved. The video conferencing quality can be temperamental with internet access and bandwidth availability for a geographically dispersed team environment.
    Ranking
    Unranked
    In IP PBX
    4th
    out of 62 in Virtual Meetings
    Views
    2,952
    Comparisons
    1,128
    Reviews
    22
    Average Words per Review
    340
    Rating
    7.6
    Comparisons
    Also Known As
    Avaya Business Communication Manager
    Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
    Learn More
    Overview
    Avaya Business Communications Manager (BCM) portfolio delivers small to medium-sized businesses and branch offices an award winning converged voice and data solution, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, Business Communications Manager offers the features businesses of all sizes require like telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall and wireless.
    Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
    Sample Customers
    The Agency Group
    EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm20%
    Comms Service Provider13%
    University8%
    VISITORS READING REVIEWS
    Educational Organization87%
    Computer Software Company2%
    Government2%
    Financial Services Firm2%
    Company Size
    No Data Available
    REVIEWERS
    Small Business27%
    Midsize Enterprise27%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business4%
    Midsize Enterprise89%
    Large Enterprise8%

    Avaya BCM [EOL] doesn't meet the minimum requirements to be ranked in IP PBX while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. Avaya BCM [EOL] is rated 10.0, while Skype for Business is rated 7.8. The top reviewer of Avaya BCM [EOL] writes "Provides our VoIP services, giving us more control over our communications network". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". Avaya BCM [EOL] is most compared with , whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, Cisco Meeting Server and GoToMeeting.

    We monitor all IP PBX reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.