Avaya Call Center vs. Avaya Contact Center Express

As of March 2019, Avaya Call Center is ranked 4th in Contact Center Platforms vs Avaya Contact Center Express which is ranked 8th in Contact Center Platforms. Avaya Call Center is most compared with Genesys, Five9 and BroadSoft CC-One. Avaya Contact Center Express is most compared with .
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Ranking
4th
Views
699
Comparisons
359
Reviews
0
Followers
29
Avg. Rating
N/A
8th
Views
289
Comparisons
70
Reviews
0
Followers
13
Avg. Rating
N/A
Top Comparisons
Compared 51% of the time.
Compared 15% of the time.
Also Known As
Contact Center Express
Learn
Avaya
Avaya
Overview

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

Go Beyond Phone Calls—Let Customers Reach You Via Text, IM, Email, or Chat

  • Connect with your customers on their terms. Manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.
  • Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you. Your agents gain call context, both real-time and historical. Your customers receive a differentiated experience.
  • Reduce your expenses by using lower-cost channels.
  • Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Offer
Learn more about Avaya Call Center
Learn more about Avaya Contact Center Express
Sample Customers
RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelosHOT Telecom
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