Avaya IX Contact Center vs Freshcaller comparison

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We asked business professionals to review the solutions they use.
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Pricing and Cost Advice
  • "Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for)."
  • More Avaya IX Contact Center Pricing and Cost Advice →

    Information Not Available
    Ranking
    5th
    Views
    552
    Comparisons
    488
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    9th
    Views
    69
    Comparisons
    50
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Avaya Call Center, Avaya Intelligent Xperiences Contact Center
    Learn More
    Overview

    Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

    • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
    • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
    • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
    • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

    Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

    Sample Customers
    RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
    Untappd, Travix,The Dutch label Shop,Blyss, Loupen
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm13%
    Wholesaler/Distributor9%
    Government7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise10%
    Large Enterprise73%
    No Data Available

    Avaya IX Contact Center is ranked 5th in Contact Center Platforms while Freshcaller is ranked 9th in Contact Center Platforms. Avaya IX Contact Center is rated 10.0, while Freshcaller is rated 0.0. The top reviewer of Avaya IX Contact Center writes "Offers scalability that will grow with the needs of our business". On the other hand, Avaya IX Contact Center is most compared with Aspect Via, Amazon Connect, Genesys Cloud CX and Cisco Finesse, whereas Freshcaller is most compared with Amazon Connect and Zendesk Chat.

    See our list of best Contact Center Platforms vendors.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.