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Avaya IX Contact Center vs InterDialog Unified Contact Center comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Avaya IX Contact Center and InterDialog Unified Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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767,847 professionals have used our research since 2012.
Featured Review
David Hammel
Offers scalability that will grow with the needs of our business
Avaya offers some of the most widely used (and therefore tested and improved) contact center solutions available. It helps our business to grow by... Read more →
Use InterDialog Unified Contact Center?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for)."

    • More Avaya IX Contact Center Pricing and Cost Advice →

    Information Not Available
    Ranking
    5th
    out of 36 in Contact Center Platforms
    Views
    538
    Comparisons
    473
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    25th
    out of 36 in Contact Center Platforms
    Views
    28
    Comparisons
    17
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Contact Center Platforms
    April 2024
    Download Free Report
    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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    767,847 professionals have used our research since 2012.
    Comparisons
    Also Known As
    Avaya Call Center, Avaya Intelligent Xperiences Contact Center
    InterDialog UCCS
    Learn More
    Avaya
    Teckinfo Solutions
    Overview

    Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

    • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
    • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
    • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
    • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

    InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our call center software product extremely scalable, easily reaching upward of 1200 seats per setup (again a best in its class!!) while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.

    InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history. So if the customer interacts again through any medium, he does not have to repeat what he had interacted earlier, its’ all there for the agent to refer to.

    InterDialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk, thereby providing investment protection to enterprises that have already invested in expensive telephony equipment. This enables us to provide solutions on any telephony brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.

    Sample Customers
    RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos
    Information Not Available
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm13%
    Wholesaler/Distributor9%
    Government7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise9%
    Large Enterprise75%
    No Data Available
    Buyer's Guide
    Contact Center Platforms
    April 2024
    Download Free Report
    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
    DOWNLOAD NOW
    767,847 professionals have used our research since 2012.

    Avaya IX Contact Center is ranked 5th in Contact Center Platforms while InterDialog Unified Contact Center is ranked 25th in Contact Center Platforms. Avaya IX Contact Center is rated 10.0, while InterDialog Unified Contact Center is rated 0.0. The top reviewer of Avaya IX Contact Center writes "Offers scalability that will grow with the needs of our business". On the other hand, Avaya IX Contact Center is most compared with Aspect Via, Amazon Connect and Genesys Cloud CX, whereas InterDialog Unified Contact Center is most compared with .

    See our list of best Contact Center Platforms vendors.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.